NORBERT TABARONYADURI
Saint-Hyacinthe,QC
Summary
Motivated and adaptable professional with a background in IT and hands-on experience in technical support, project coordination, and working closely with teams on product-related tasks. Fluent in English and French with great communication and interpersonal skills. I possess a strong ability to learn quickly and excel at multitasking, problem-solving, and analytical thinking. I have strong work ethic in teams and individual settings to drive product success and process efficiency. I am always enthusiastic to learn and undertake new challenges.
Overview
6
6
years of professional experience
Work History
Product Manager
Lono Inc
02.2024 - 01.2025
- Led the development of a community-focused gaming platform by coordinating cross-functional teams in IT, marketing, and design.
- Acted as the main point of contact between the tech team, stakeholders, and users—ensuring clear communication and alignment on goals.
- Conducted customer discovery interviews to gather real-world user feedback and shape the product roadmap.
- Oversaw project planning, timelines, and budget to ensure on-time and within-scope delivery.
- Organized and facilitated regular team meetings to track progress, remove roadblocks, and support collaboration.
- Successfully delivered the project on schedule with positive feedback from users and stakeholders.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Data Management Project Contributor
Canada Business Grants
08.2023 - 01.2025
- Collaborated with a team of students to organize and categorize grant data efficiently.
- Gathered and compiled information from various sources into a structured format.
- Utilized software tools and platforms to establish a user-friendly database for storing grant information.
- Conducted data validation and cleansing to ensure accuracy and consistency within the database.
- Regularly communicated progress updates and sought guidance from the Project Mentor, Nicola Fairweather.
Intern Web Project Assistant
Blooming Ladies Cooperative
05.2023 - 08.2023
- Worked alongside my project mentor and fellow students to analyze and document the features and functionalities required for the website.
- Collaborated on the design of workflows and user journeys within the website.
- Conducted research on technologies and tools that could enhance the website's features.
- Provided recommendations to the project mentor based on findings.
- Helped maintain and improve project documentation, including feature lists, use cases, and user stories. Learned how to keep project information organized and accessible.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Tutor
10.2022 - 06.2023
- Assisting students with difficult concepts to help them better understand material.
- Create personalized exercises and assignments to ensure that students fully understand covered material.
- Assisting students in developing effective learning strategies to improve the understanding of course material.
Apple Technical Support
Teleperformance
08.2018 - 12.2020
- Providing technical assistance to customers over the phone, email, or chat
- Diagnosing, troubleshooting, and resolving software, hardware, and connectivity issues with Apple products
- Assisting customers with setting up and configuring their Apple devices and software applications
- Documenting customer interactions and resolutions in a ticketing system
- Escalating complex issues to higher level support when necessary
- Contributing to the development of knowledge management resources such as FAQs and guide for co-workers
- Providing excellent customer service and ensuring customer satisfaction
Education
AEC - Information Technology Programmer-Analyst
Lasalle College
Montreal, Quebec01.2023
Industrial Engineering
Concordia University
Montreal, Quebec01.2021
CEGEP Diploma - undefined
CEGEP de Saint-Hyacinthe
Saint-Hyacinthe, QC01.2018
High School Diploma - undefined
Polyvalente Hyacinthe Delorme
01.2015
Skills
- Languages: JavaScript, HTML, CSS, SQL
- Database Management Systems: MySQL, MS SQL SERVER
- Teamwork and collaboration
- Data-driven decision making
- Strategic planning
- Other: Microsoft Office Suite
Timeline
Product Manager
Lono Inc
02.2024 - 01.2025
Data Management Project Contributor
Canada Business Grants
08.2023 - 01.2025
Intern Web Project Assistant
Blooming Ladies Cooperative
05.2023 - 08.2023
Tutor
10.2022 - 06.2023
Apple Technical Support
Teleperformance
08.2018 - 12.2020
Industrial Engineering
Concordia University
CEGEP Diploma - undefined
CEGEP de Saint-Hyacinthe
High School Diploma - undefined
Polyvalente Hyacinthe Delorme
AEC - Information Technology Programmer-Analyst
Lasalle College
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