Norbert Boateng
Toronto,ON
Summary
Highly skilled Senior Assistant Manager with rich experience in team leadership and operational management. Strong ability to drive process improvements, employee development, and customer service excellence. Significant impact was made in previous roles by consistently meeting targets, improving efficiency, and fostering a positive work environment. Possess advanced interpersonal skills, problem-solving abilities, strategic planning acumen, and proficiency in optimizing resources for maximum productivity.
Overview
20
20
years of professional experience
Work History
Senior Assistant Manager
Kal Tire
Etobicoke, Ontario
07.2022 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Coached team members on best practices for providing exceptional customer service.
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
- Provided leadership and direction to staff, setting clear expectations and monitoring performance.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records of inventory levels, pricing structures, and purchase orders.
- Established systems for tracking inventory levels and ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized promotional events designed to generate interest in new products or services offered by the company.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular meetings with team members to review progress against goals and objectives.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Junior Assistant Manager
Kal Tire
Brampton, ON
03.2017 - 07.2022
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained a safe and clean work environment by enforcing safety regulations.
- Created detailed plans for upcoming projects and tasks assigned by management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored store operations to ensure compliance with company policies and procedures.
- Participated in weekly team meetings to discuss progress and updates.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Conducted store audits to identify areas needing improvement or correction.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Scheduled shifts for all employees in accordance with operational needs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Assisted in the hiring and training of new staff members.
- Monitored inventory levels and placed orders when necessary.
- Provided customer service to customers, resolving any issues that arose.
- Delegated work to staff, setting priorities and goals.
Tire Tech Apprentice
Brampton Tire Depot
Brampton, Ontario
02.2006 - 03.2017
- Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
- Moved and held materials for senior professionals to complete work.
- Shadowed experienced professionals to gain hands-on experience in the field.
- Assisted in the preparation and clean-up of work areas to maintain a safe environment.
- Followed safety, environmental, and regulatory policies by properly handling and disposing of hazardous waste.
- Completed workshops and off-the-job training to achieve job competencies.
- Assisted colleagues in accomplishing planned procedures or activities to increase productivity.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
- Embraced ongoing education and learning opportunities to develop new skills.
- Worked closely with mentors to understand project objectives.
- Monitored inventory levels and assisted with ordering supplies.
- Engaged in customer service activities to understand client needs and expectations.
- Completed daily administrative tasks such as filing documents, recording data and processing paperwork.
- Completed routine maintenance and repair.
News Letter Carrier
Brampton Guardian
Brampton, Ontario
01.2005 - 03.2008
- Delivered newspapers to customers on a daily basis.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Adhered strictly to established rules regarding vehicle speed limits, parking regulations, and other traffic laws while making deliveries.
- Leveraged various transportation modes to deliver newspapers to private residences, businesses and newsstands.
- Followed established procedures for collecting payments from delinquent accounts.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
- Conducted regular checks on vehicles used for delivering newspapers to ensure they met safety standards.
- Identified prospective customers by using business directories and following leads from existing clients.
- Kept accurate logs of all deliveries and trips.
Stocking Associate
Zeller Department Store
Toronto, Ontario
09.2006 - 01.2008
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional service and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Notre Dame Catholic School
Brampton06-2006
Auto Technician
Centennial College of Applied Arts And Technology
Scarborough, NoneSkills
- Data analysis
- Inventory management
- Employee training
- Customer service
- Project management
- Performance evaluation
- Team building
- Sales analysis
- Staff recruitment
- Time management
- Promotional planning
- Administration and reporting
- Task delegation
- Corporate governance
- Positive attitude
- Customer relationship management
- Business planning
- Communication skills
- Staff development
- Coaching and mentoring
- Cross-functional team leadership
- Process improvement
Affiliations
Drive Fest Activity 2023 and 2024
Accomplishments
- Tom Ford Safety Award (2020)
Languages
English
Professional
References
- Hammed Akhtar
- Bhargav Mistri
- Jordon Mohbir
Timeline
Senior Assistant Manager
Kal Tire
07.2022 - Current
Junior Assistant Manager
Kal Tire
03.2017 - 07.2022
Stocking Associate
Zeller Department Store
09.2006 - 01.2008
Tire Tech Apprentice
Brampton Tire Depot
02.2006 - 03.2017
News Letter Carrier
Brampton Guardian
01.2005 - 03.2008
High School Diploma -
Notre Dame Catholic School
Auto Technician
Centennial College of Applied Arts And Technology