Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
Generic

Norando Brown

Toronto

Summary

HR professional with a strong history of influencing strategic decisions and achieving measurable outcomes. Demonstrated expertise in analytical thinking, strategic planning, and problem-solving that enhances organizational performance. Proven ability to engage stakeholders and communicate effectively, driving change management initiatives and fostering continuous improvement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Consultant - HR

Metrolinx
Toronto
08.2025 - Current
  • Leveraging pulse survey analytics and industry benchmarking, aligning programs with organizational values to improve employee sentiment
  • Optimizing Metrolinx's Recognition portfolio, delivering strategic recommendations to Senior Leadership that bridged long-service milestones with core business values, enhancing the high-touch employee experience
  • Orchestrating cross-functional stakeholder collaborations to execute culture-shifting initiatives, utilizing a disciplined approach to achieve measurable improvements in team sentiment and performance alignment
  • Spearheaded the Metrolinx Excellence Awards, managing an $85,000 budget and a 30-member cross-functional team to deliver a high-profile corporate event for 500+ attendees, ensuring strict compliance and operational discipline

Strategic Advisor- Vice President of Human Resources

Metrolinx
Toronto
08.2024 - 08.2025
  • Audited and prepared formal recommendations for compensation proposals, securing direct approval from the CHRO
  • Managed the end-to-end flow of technical information and best practices, setting strict priorities and deadlines to meet rigorous organizational standards
  • Facilitated a team Charter that drove a 14% increase in employee retention intent
  • Developed and executed a data-led Action Plan that improved Pulse Survey scores by an average of 10% across all underperforming categories
  • Partnered with the Analytics team to translate workforce data into actionable recommendations for learning portfolios and stakeholder strategy
  • Served as a primary liaison to the Chief HR Officer (CHRO), managed complex executive agendas and ensured alignment on departmental priorities
  • Orchestrated executive briefings, speeches, and presentations for the VP and CHRO, ensuring accurate and timely information flow across cross-functional internal and external stakeholders
  • Led high-impact special projects that advanced organizational objectives in employee engagement and client satisfaction

Community Engagement and Issues Advisor

Metrolinx
Toronto
12.2021 - 08.2024
  • Spearheaded communication and engagement initiatives across 6 of the 16 stations on the Ontario Line (north segment)
  • Planned and facilitated approximately 40 annual meetings with key community stakeholders on Ontario Line including but not limited to Toronto District School Board (TDSB) and local Business Improvement Areas (BIA's)
  • Established and maintained strategic partnerships with MPs, MPPs and Councillors in the north of Ontario Line
  • Developed briefing notes, presentations, and communications to support executives and senior management
  • Created communications plan for major updates on the project and identified best communications approach to reach stakeholders
  • Prepared content and published weekly newsletters
  • Worked closely with the media team to ensure they were properly informed before press briefings and interviews
  • Proactively worked with internal stakeholders to facilitate early detection of potential problems or issues, implemented mitigation strategies, and ensured disagreements were resolved.
  • Developed and implemented training for Community Engagement teams across Metrolinx on effective community engagement processes and tactics
  • Prepared presentations and provided expertise and guidance on community engagement
  • Supported Metrolinx staff by ensuring consistency in delivery of consistent messaging and community engagement activities on Ontario Line

Assistant Retail Manager

Abercrombie and Fitch
Toronto
10.2018 - 12.2021
  • Recruited, trained, supervised, and appraised 60% of Abercrombie and Fitch part-time staff from 2019 to 2021
  • Provided proactive HR leadership, advice guidance and creative solutions on a variety of HR operational and strategic HR issues
  • Identified, assessed, developed, and evaluated overall business impacts, risk and change management strategies associated with achieving business plans
  • Supported leaders in addressing performance management issues
  • Addressed and resolved 50% of customer queries and complaints
  • Prepared weekly schedules for part-time Brand Representatives

Assistant Underwriter

Burns and Wilcox
Toronto
01.2018 - 06.2018
  • Contributed to company achieving 24.2% growth within first half of year
  • Processed 30% of declarations sent by brokers as well as those uploaded to QuickAssure system within first week of each month
  • Maintained team standards through supporting other underwriting assistants in achieving their service/quality levels and targets, as required

Senior Communications and Motor Claims Officer

Insurance Company of the West Indies
St. James
01.2016 - 08.2017
  • Recorded and analyzed 40% of company's accident reports for period January 2016 to June 2017
  • Prepared on average 10-15 Third Party and up to 20 Comprehensive settlements weekly
  • Communicated with other insurers re: claim settlement as well as clients regarding importance of reporting and recovered average of $15M JMD each month for both company and clients combined
  • Led communication strategy and message development for new client implementation
  • Assisted with preparation of presentation material for client presentations/workshops

Behaviour Change Communications Officer

Ministry of Health- Government of Jamaica
Hanover
09.2011 - 11.2012
  • Contributed to 25% reduction of STIs in parish through sensitization and social marketing strategies and campaigns
  • Created over 50 community contact points and established relationships with community leaders and stakeholders
  • Coordinated and organized up to 3 community workshops and school seminars monthly intended to enlighten vulnerable groups within Hanover (Out of school youths etc.)
  • Prepared communications plan for social marketing campaigns
  • Identified audiences and prepared communications and engagement strategies to maximize reach

Education

Master of Arts - Industrial Relations and Human Resources Management

University of Toronto
Toronto, Ontario
04-2025

Bachelor of Arts - Integrated Marketing and Communications

University of The West Indies
St. James, Jamaica
05-2015

Skills

  • Organizational development
  • Data interpretation
  • Stakeholder relations
  • Project management
  • Presentations and public speaking
  • Relationship building
  • Teamwork and collaboration
  • Effective communication
  • Employee engagement
  • Systems thinking
  • Strategic planning

Certification

Microsoft Excel Level 2
LinkedIn Learning: Microsoft Excel Pivot Tables for Beginners
LinkedIn Learning: HR-Managing Employee Problems
LinkedIn Learning: HR- Introduction to Employee Relations
LinkedIn Learning: HR Recruiting Communication Strategies to Attract and Retain Top Talent
LinkedIn Learning: Navigating Employee Relations as an HR Professional
Power BI Fundamentals for End Users
LEAN Fundamentals
Procurement 101
First Aid

Hobbies and Interests

  • YouTube Sports Vlogger (HalftimeTv- Over 34k Subscribers)

Timeline

Senior Consultant - HR

Metrolinx
08.2025 - Current

Strategic Advisor- Vice President of Human Resources

Metrolinx
08.2024 - 08.2025

Community Engagement and Issues Advisor

Metrolinx
12.2021 - 08.2024

Assistant Retail Manager

Abercrombie and Fitch
10.2018 - 12.2021

Assistant Underwriter

Burns and Wilcox
01.2018 - 06.2018

Senior Communications and Motor Claims Officer

Insurance Company of the West Indies
01.2016 - 08.2017

Behaviour Change Communications Officer

Ministry of Health- Government of Jamaica
09.2011 - 11.2012

Master of Arts - Industrial Relations and Human Resources Management

University of Toronto

Bachelor of Arts - Integrated Marketing and Communications

University of The West Indies

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Norando Brown