Norando Brown
Toronto,Ontario
Summary
Results-driven Community Engagement professional with positive attitude and passion for providing high-quality advice and guidance to community members and stakeholders. Proven ability to identify community needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Community Engagement and Issues Advisor
Metrolinx
12.2021 - Current
- Attending 3-4 contentious community engagement events (e.g. Construction Liaison Committee meetings and open houses) per month and responding to and/or addressing over 50 relevant inquiries from public, elected officials, consultants and City staff weekly.
- Collaborating with Corporate Communications staff to help communicate/publicize community engagement opportunities.
- Taking lead role in engagement matters across north segment of Ontario Line.
- Proactively working with internal stakeholders to facilitate early detection of potential problems or issues, implementing mitigation strategies and ensuring disagreements are resolved or reflected within advice provided.
- Working collaboratively with partner organizations on community engagement associated with Ontario Line project.
- Developing and implementing training for Community Engagement teams across Metrolinx on effective community engagement processes and tactics.
- Reviewing proposals and providing guidance from engagement perspective.
- Preparing reports and meeting with elected officials.
- Preparing presentations and providing expertise and guidance on community engagement.
- Working with project delivery partners and community stakeholders to build and implement meaningful community engagement strategies on key planning initiatives.
- Chairing weekly meetings with key community stakeholder on Ontario Line including but not limited to TDSB and local BIA's.
- Canvassing and identifying potential project stakeholders.
- Liaising with external/third-party consultants on engagement regarding Ontario Line.
- Supporting Metrolinx staff to ensure consistency in delivery of community engagement activities on Ontario Line.
Assistant Retail Store Manager
Abercrombie and Fitch
10.2018 - 12.2021
- Recruited, trained, supervised and appraised 60% of Abercrombie and Fitch part-time staff from 2019 to 2021
- Addressed and resolved 50% of customer queries and complaints
- Prepared weekly schedules for part-time Brand Representatives.
Assistant Underwriter
Burns and Wilcox
01.2018 - 07.2018
- Contributed to company achieving 24.2% growth within first half of year
- Processed 30% of declarations sent by brokers as well as those uploaded to QuickAssure system within first week of each month
- Maintained team standards through supporting other underwriting assistants in achieving their service/quality levels and targets, as required.
Motor Claims Officer II
Insurance Company of the West Indies
01.2016 - 08.2017
- Recorded and analyzed 40% of company's accident reports for period January 2016 to June 2017
- Prepared on average 10-15 Third Party and up to 20 Comprehensive settlements weekly
- Communicated with other insurers re: claim settlement as well as clients regarding importance of reporting and recovered average of $15M JMD each month for both company and clients combined.
Behaviour Change Communications Officer
Ministry Of Health-Government Of Jamaica
09.2011 - 11.2012
- Contributed to 25% reduction of STIs in parish through sensitization and social marketing strategies and campaigns
- Created over 50 community contact points and established relationships with community leaders
- Collected and reported data through survey administration and analysis
- Coordinated and organized up to 3 community workshops and school seminars monthly intended to enlighten vulnerable groups within Hanover (Out of school youths etc.)
Education
Master of Arts (M.A.) - Industrial Relations and Human Resource Management
University Of Toronto
Toronto, ON06.2025
Bachelor of Arts - Integrated Marketing Communications
University Of The West Indies
Kingston, Jamaica07.2015
Skills
- Project management
- Collaboration
- Excellent communication
- Presentations and public speaking
- Leadership
- Project planning
- Community engagement and stakeholder engagement
- Relationship building
- Policy and procedure improvements
- Social and digital marketing
Additional Information
- First Aid Certified
- Procurement 101 Certificate
- Microsoft Excel Level 2 Certificate
- World Education Services Certificate
Hobbies and Interests
- Youtube Vlogger (HalftimeTv- Over 15k Subscribers)
- Freelance Writer (Halftime Blog & Western Mirror Newspaper)
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Community Engagement and Issues Advisor
Metrolinx
12.2021 - Current
Assistant Retail Store Manager
Abercrombie and Fitch
10.2018 - 12.2021
Assistant Underwriter
Burns and Wilcox
01.2018 - 07.2018
Motor Claims Officer II
Insurance Company of the West Indies
01.2016 - 08.2017
Behaviour Change Communications Officer
Ministry Of Health-Government Of Jamaica
09.2011 - 11.2012
Master of Arts (M.A.) - Industrial Relations and Human Resource Management
University Of Toronto
Bachelor of Arts - Integrated Marketing Communications
University Of The West Indies
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