Noralyn Ellazar
Vancouver,BC
Summary
To obtain a position as a Health Care Assistant. Possess strong knowledge of basic patient care procedures, medical terminology, and health care best practices. Committed to improving overall patient health and well-being through personal support and positive interaction.
Overview
10
10
years of professional experience
Work History
Assistant Manager/Swing Shift Manager
McDonald's Restaurant
Vancouver, BC
10.2017 - Current
- Supervised daily operations to ensure adherence to company standards and policies. Trained and mentored new staff on operational procedures and customer service excellence.
Call Center Representative
Service BC -Maximus Canada
Vancouver, BC
12.2021 - 11.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure. Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Health Care Assistant
Villa Carital Facility
Vancouver, BC
10.2017 - 08.2018
- Assisted patients with daily living activities, ensuring comfort and dignity. Lifted patients using appropriate equipment in accordance with moving and handling policy. Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Practicum Student
Home Support
Burnaby, BC
10.2017 - 11.2017
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
Practicum Student
Inglewood Care Centre
West Vancouver Bc/ Burnaby BC
09.2016 - 10.2016
- Assisted in daily care routines for residents, ensuring comfort and safety.
Education
Health Care Assistant - Health Care Assistant
Drake Medox College
Vancouver, BC11.2016
High School Diploma -
Sir Winston Churchill Secondary School
Vancouver, BC06.2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
- Takes initiative
Timeline
Call Center Representative
Service BC -Maximus Canada
12.2021 - 11.2024
Assistant Manager/Swing Shift Manager
McDonald's Restaurant
10.2017 - Current
Health Care Assistant
Villa Carital Facility
10.2017 - 08.2018
Practicum Student
Home Support
10.2017 - 11.2017
Practicum Student
Inglewood Care Centre
09.2016 - 10.2016
Health Care Assistant - Health Care Assistant
Drake Medox College
High School Diploma -
Sir Winston Churchill Secondary School