Norah Jasmine Muzigo
Toronto,ON
Summary
Bilingual solutions specialist with remote experience supporting premium automotive brands across North America. Fluent in English and French, with a strong foundation in written communication, content evaluation, and research developed through academic training in Business & Society. Known for delivering empathetic, brand-aligned support, quickly adapting to new tools and updates, and consistently maintaining high-quality standards. Eager to contribute language skills, critical thinking, and attention to detail to the development of AI systems that reflect clear, accurate, and human-centered communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Solutions Specialist – Remote
Xperigo
01.2024 - Current
- Provide bilingual (English/French) roadside support for clients across North America, including brands such as Volkswagen, Audi, Lamborghini, Honda, Subaru, Mitsubishi, Acura , and many more.
- Dispatch AAA and CAA contractors for U.S. and Canadian service requests, respectively, ensuring accurate and timely logistics coordination.
- Leverage strong knowledge of vehicle models and common mechanical issues to accurately assess client concerns and recommend the appropriate service.
- Maintain call quality scores in the high 90s to 100% , consistently exceeding expectations for accuracy, tone, and customer satisfaction.
- Manage diverse calls with empathy, professionalism, and precision, adapting tone and problem-solving strategies to customer needs.
- Utilize internal systems (Salesforce) to track tow metrics (CPS, tow distance, dealer proximity), contributing to company revenue performance.
- Work independently in a fully remote environment while supporting a wide variety of client needs, adapting to different brands and call types.
Server /Bartender
Regalz Kitchen & Bar
03.2022 - 01.2023
- Delivered exceptional customer service in a fast-paced dining environment with a diverse clientele.
- Maintained efficiency while coordinating between front-of-house service and back-of-house support.
- Managed multiple tables simultaneously with strong attention to detail and customer satisfaction.
Front Office Intern
Multi Transport Logistics (MTL)
01.2020 - 12.2020
- Supported CEO in 6 client meetings, bid openings, and marketing efforts.
- Conducted weekly data entry in Excel and assisted in cost analysis of project proposals.
Education
Bachelor of Arts - Business & Society
York University
Toronto, ON06-2026
Skills
- Bilingual: Fluent in English and French (spoken and written)
- Written Communication: Clear, professional, and adaptable tone across various audiences
- Customer Experience: Skilled in delivering empathetic, brand-aligned support in high-pressure situations
- Research & Fact-Checking: Able to analyze information, cross-reference sources, and ensure accuracy
- Problem-Solving: Quickly identify client needs and recommend the appropriate service
- Content Evaluation: Strong analytical reading skills developed through academic coursework — able to assess written content for tone, clarity, coherence, and structure
- Data Entry & Documentation: Accurate and detail-oriented with experience logging customer interactions, service requests, and performance metrics into internal systems such as Salesforce
- Remote Work Proficiency: Disciplined and self-motivated with proven ability to work independently
- Tools and Platforms: Proficient with Salesforce, Five9, Microsoft Office, Google Workspace, remote communication tools (eg, Zoom, Microsoft Teams), and CRM platforms for customer support and case management
- Adaptability: Comfortable working across multiple brands and quick to adjust to brand updates and evolving job aids, ensuring accurate and up-to-date information is always communicated
Websites
Accomplishments
- International Baccalaureate (IB) Diploma : Completed and obtained the diploma for one of the world's most rigorous academic programs, which included a 4,000-word extended essay, a Theory of Knowledge presentation, and a global literature oral exam. Developed strong research, analytical, and presentation skills.
- Achieved 100% call quality scores multiple times over several months , demonstrating excellence in tone, accuracy, and customer satisfaction. Recognized for consistently delivering brand-aligned, bilingual support that contributes to revenue generation through accurate dispatching, service recommendations, and dealer coordination across automotive clients.
- Demonstrated excellence in adapting to evolving protocols and service guidelines, with positive feedback from leadership and strong performance in remote productivity metrics.
Certification
- Genetec Airport Online Course — Certificate of Completion.
- Multi Transport Logistics (MTL) — Front Office Internship Training.
- International Baccalaureate (IB) Diploma — Completed full academic program.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Solutions Specialist – Remote
Xperigo
01.2024 - Current
Server /Bartender
Regalz Kitchen & Bar
03.2022 - 01.2023
Front Office Intern
Multi Transport Logistics (MTL)
01.2020 - 12.2020
Bachelor of Arts - Business & Society
York University
Similar Profiles
Monika BuzanguMonika Buzangu
Dispatcher at XperigoDispatcher at Xperigo
Nadine MazerolleNadine Mazerolle
Solution Specialist at XperigoSolution Specialist at Xperigo
Zach MarshallZach Marshall
Solutions Centre Leader at XperigoSolutions Centre Leader at Xperigo
Shana KhoshnawShana Khoshnaw
Tutor at Toronto District School BoardTutor at Toronto District School Board
Priscila WanderleyPriscila Wanderley
Shipping and Receiving Clerk at Harry Rosen IncShipping and Receiving Clerk at Harry Rosen Inc