Norah Renu
Whitby,Ontario
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Activation Aid
Sienna Senior Living
11.2022 - Current
- Strengthened client relationships by delivering customized activation strategies and solutions.
- Established positive relationships with residents'' families through open communication and involvement in care planning processes.
- Addressed resident concerns swiftly with appropriate interventions, fostering an environment of trust and open communication between administration and residents.
- Fostered a positive work culture through staff recognition initiatives, team-building activities, and effective conflict-resolution techniques.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Care Support Assistant
Sienna Senior Living
11.2021 - Current
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Maintained detailed records of customer interactions, noting any trends or recurring issues for further analysis.
- Contributed to improvements in customer retention rates through exceptional service quality and relationship-building efforts.
- Handled escalated customer complaints professionally, working towards satisfactory resolutions for all parties involved.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
COVID-19 Screener
Sienna Senior Living
11.2021 - Current
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Assisted in training new team members on proper COVID-19 screening techniques, contributing to consistent high-quality service delivery.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
- Educated staff and visitors on the importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
Receptionist Assistant
Sienna Senior Living
11.2021 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Prepared, collected and distributed outgoing and incoming mail and packages.
Education
Bachelor of Science - Public Health
University of Ontario Institute of Technology
Oshawa, ON04.2025
Skills
- Strong Organization
- Professionalism and Etiquette
- Resourcefulness and Initiative
- Calendar Management
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Documentation and Recordkeeping
Languages
English
Native or Bilingual
Hindi
Limited Working
Malayalam
Native or Bilingual
Dean's List 4.0 Semester GPA
I was able to achieve a semester GPA of 4.0 in my third and current year of university which earned me the 'Dean's List' certificate.
Timeline
Activation Aid
Sienna Senior Living
11.2022 - Current
Care Support Assistant
Sienna Senior Living
11.2021 - Current
COVID-19 Screener
Sienna Senior Living
11.2021 - Current
Receptionist Assistant
Sienna Senior Living
11.2021 - Current
Bachelor of Science - Public Health
University of Ontario Institute of Technology
Similar Profiles
Prabhjot KAURPrabhjot KAUR
Registered Nurse at Sienna Senior LivingRegistered Nurse at Sienna Senior Living
Gurpreet Kaur Gurpreet KaurGurpreet Kaur Gurpreet Kaur
Registered Practical Nurse at Sienna Senior LivingRegistered Practical Nurse at Sienna Senior Living
Sandleen KaurSandleen Kaur
Life Enrichment Assistant at Sienna Senior LivingLife Enrichment Assistant at Sienna Senior Living