Norah Mwamba
Summary
Experienced and dynamic Registered Nurse with over 12 years of progressive clinical and leadership experience in acute care, transitional care, and patient flow coordination. Proven expertise in optimizing discharge planning, reducing hospital readmissions, and streamlining patient transitions across the continuum of care. Adept at interprofessional collaboration, system navigation, and team leadership in high-pressure healthcare environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Transitional Care Coordinator (TCC)
William Osler Health System
02.2022 - Current
- Streamlines the admission screening process, identifying high-risk discharges to reduce post-discharge complications.
- Conducts comprehensive pre-admission assessments (physical, mental, psychosocial) to inform care planning.
- Collaborates with patients, families, and interprofessional teams to design and implement individualized discharge plans.
- Facilitates case conferences to address complex discharge needs and ensure alignment on care goals.
- Acts as a liaison with community resources to ensure continuity of care post-discharge.
- Key Impact: Reduced readmission rates through early intervention and coordinated care planning.
Staff Nurse /Team Lead – Medicine/Stroke Unit
Humber River Hospital
09.2019 - Current
- Delivered safe, evidence-based nursing care across the continuum from assessment to discharge.
- Provided patient/family education, ensuring understanding of discharge instructions and community supports.
- Acted as a mentor and coach for junior staff and clinical learners.
Resource Nurse – Medicine/Stroke Unit
Humber River Hospital
01.2021 - 02.2022
- Directed clinical care on unit and managed staffing adjustments based on acuity and skill mix.
- Coordinated with interprofessional teams to address patient flow issues, discharges, and patient safety concerns.
- Led documentation improvement efforts and paper charting processes during 2021 Code Grey.
- Delivered in-unit education during system outages to ensure continuity of care and staff confidence.
- Key Impact: Maintained operational efficiency during system downtimes and improved staff competencies under pressure.
Transitional Care Manager (RN)
Hamilton Trace
01.2015 - 2016
- Led care coordination between acute care, long-term care, and community services to reduce readmissions.
- Acted as the primary liaison across multiple settings to ensure smooth patient transitions.
- Developed individualized care plans addressing chronic disease management, rehabilitation, and discharge needs.
Registered Nurse – Rehabilitation Unit
Hamilton Trace
01.2012 - 01.2015
- Delivered post-surgical and rehabilitative care in a short-stay rehab unit.
- Educated patients and families on recovery plans, home care needs, and follow-up.
- Maintained high standards of patient safety and interdisciplinary communication.
Education
Bachelor of Science in Nursing With Honors - Nursing
York University
Canada2019
Associate of Science - Psychology
Crowder College
USA2012
Associate of Science - Biology
Crowder College
USA2008
Associate of Science - Registered Nurse
Crowder College
USA2010
Skills
- Patient Flow Optimization
- Discharge Planning & Coordination
- Interprofessional Collaboration
- Transition of Care Management
- Bed Management & Admission Planning
- Clinical Leadership & Mentorship
- EMR Documentation (Meditech)
- Staff Supervision & Training
- Process Improvement
- Patient-Centered Care
Certification
- Basic Life Support (BLS) – Heart and Stroke Foundation, Canada
- Registered Nurse – College of Nurses of Ontario
- Registered Nurse – Indiana Nursing Board
Timeline
Transitional Care Coordinator (TCC)
William Osler Health System
02.2022 - Current
Resource Nurse – Medicine/Stroke Unit
Humber River Hospital
01.2021 - 02.2022
Staff Nurse /Team Lead – Medicine/Stroke Unit
Humber River Hospital
09.2019 - Current
Transitional Care Manager (RN)
Hamilton Trace
01.2015 - 2016
Registered Nurse – Rehabilitation Unit
Hamilton Trace
01.2012 - 01.2015
Bachelor of Science in Nursing With Honors - Nursing
York University
Associate of Science - Psychology
Crowder College
Associate of Science - Biology
Crowder College
Associate of Science - Registered Nurse
Crowder College
Awards
Valedictorian – York University IEN Program, Outstanding Graduate – Biological Sciences, Crowder College, Member – Sigma Theta Tau International Honor Society of Nursing
Similar Profiles
RUPA RAMDATRUPA RAMDAT
Clerical Associate at William Osler Health SystemClerical Associate at William Osler Health System
VANSH SURIVANSH SURI
Hospital Volunteer at William Osler Health SystemHospital Volunteer at William Osler Health System
Meenu DhillonMeenu Dhillon
Clinical Extern at William Osler Health SystemClinical Extern at William Osler Health System
Eddie JonesEddie Jones
Nurse Manager - Medical/Surgical Units (44 Beds) at Mississippi Baptist Medical Center (MBMC)Nurse Manager - Medical/Surgical Units (44 Beds) at Mississippi Baptist Medical Center (MBMC)
Michele DixMichele Dix
Practice Manager at DMC-Tenet Physician RecourcesPractice Manager at DMC-Tenet Physician Recources