Summary
Overview
Work History
Education
Skills
Timeline
Volunteering and Community Involvement
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Norah Abel

Summary

Sales orientated travel expert with over 25 years of industry experience and a passion for travel. I am very outgoing and have a strong background providing customized vacation plans and ensuring client satisfaction. I am skilled at building lasting relationships and creating memorable travel experiences. I am capable of maintaining productivity in a fast paced environment, juggling files simultaneously.


Overview

12
12
years of professional experience

Work History

Vacation Advisor (Remote)

Fresh Tracks Canada
04.2022 - 04.2025
  • Utilize various software and booking systems to create customized travel itineraries tailored to each client.
  • Respond promptly to daily lead inquiries via phone and email with a 5 step sales process.
  • Maintain, qualify and engage active sales funnel using Salesforce CRM.
  • Participate in training sessions related to customer service, product knowledge and sales training.


Sr. Travel Consultant

BCAA Travel
01.2018 - 03.2020
  • Managed end-to-end booking processes for flights, accommodations, and activities, ensuring seamless travel experiences.
  • Provided expert advice on visa requirements, travel insurance, and local regulations to ensure compliance and safety.
  • Used Galileo computer system to print tickets and travel itineraries.
  • Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Tour and Reservation Agent

Anderson Vacations
07.2013 - 12.2017
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Planning and selling FIT packages in Canada, Alaska and the South Pacific.
  • Attend weekly webinar product training.
  • Assist with contracts, loading product into booking engine, reconciling supplier invoices


Education

High School Diploma -

BCIT
Burnaby, BC

Skills

  • Strong organizational and time management skills
  • Attention to detail
  • Building relationships
  • Itinerary planning
  • Proficiency with with Galileo GDS system and travel management platforms

Timeline

Vacation Advisor (Remote)

Fresh Tracks Canada
04.2022 - 04.2025

Sr. Travel Consultant

BCAA Travel
01.2018 - 03.2020

Tour and Reservation Agent

Anderson Vacations
07.2013 - 12.2017

High School Diploma -

BCIT

Volunteering and Community Involvement

  • Coldstream Elementary School weekly parent helper
  • Canvassing with Heart and Stroke Foundation
  • Fundraising with Queen Silver Star and also Okanagan Rhythmic Gymnastics
  • Volunteered at Women's World Curling and Ford World Curling events


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Norah Abel