Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nora Bernadett Palika

Toronto,ON

Summary

Customer service professional with extensive experience in retail environments, specializing in creating positive guest experiences. Demonstrates strong organizational and time management skills, ensuring efficient service delivery. Known for approachable demeanor and in-depth product knowledge, enhancing customer satisfaction and loyalty.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Flight Attendant

Porter Airlines
07.2023 - 05.2025
  • Greeted passengers, answered questions, and directed them to their seats.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Performed pre-flight checks on the aircraft's interior components, such as exit doors and lavatories.
  • Delivered on board customer service, including food and beverage service.
  • Adhered to company policies regarding security measures and protocols at all times.
  • Provided assistance to disabled passengers when necessary.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Monitored the cabin environment throughout the flight, checking seatbelts and ensuring passenger comfort.
  • Completed paperwork related to passenger manifests accurately after each flight.
  • Ensured the quality of the customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Responded to medical emergencies as needed during flights.
  • Anticipated needs of passengers to enhance comfort and promote an enjoyable flight.
  • Observed passengers for intoxication, or possible threats to safety.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

Sales Associate

Browns Toronto Eaton Centre
11.2021 - 08.2022
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Developed promotional strategies to increase sales volume.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.

Barista

Starbucks Delta Hotel Toronto Airport
07.2018 - 02.2019
  • Operated cash registers to process customer payments.
  • Followed safety procedures while operating machinery, such as grinders and espresso machines.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Created promotional displays for advertising special events or promotions at the café.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Monitored inventory levels of supplies, and restocked when necessary.
  • Ground beans for espresso shots according to individual customer specifications.
  • Memorized recipes for specialty coffee beverages, and seasonal offerings.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Ensured compliance with health and safety regulations, including proper food handling, and cleanliness standards.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Sales Associate

Jean Machine Eaton Centre
Toronto, Ontario
05.2015 - 01.2018
  • Greeted customers and provided excellent customer service.
  • Identified customer needs and offered fashion advice to help them find the perfect outfit.
  • Processed transactions accurately using point-of-sale systems.
  • Consistently met personal sales goals set by management team each month.
  • Promoted sales by building attractive displays and professionally merchandising products.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Monitored fitting rooms and stockroom, keeping areas clean, neat and organized.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.

Education

Bachelor of Arts - History

Eötvös Lorand University
Budapest Hungary
09.1993 - 07.1999

Skills

  • Customer service excellence
  • Conflict resolution strategies
  • Effective communication
  • Problem solving abilities
  • Attention to detail
  • Empathy and patience
  • Multilingual proficiency
  • Strong work ethic
  • Sales expertise
  • Multitasking and organization
  • Friendly demeanor
  • Positive professionalism

Languages

Hungarian
First Language
English
Proficient (C2)
C2
Spanish
Elementary (A2)
A2

Certification

  • Standard First Aid Level C CPR
  • Smart Serve

Timeline

Flight Attendant

Porter Airlines
07.2023 - 05.2025

Sales Associate

Browns Toronto Eaton Centre
11.2021 - 08.2022

Barista

Starbucks Delta Hotel Toronto Airport
07.2018 - 02.2019

Sales Associate

Jean Machine Eaton Centre
05.2015 - 01.2018

Bachelor of Arts - History

Eötvös Lorand University
09.1993 - 07.1999

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Nora Bernadett Palika