Nora Villata
Los Angeles
Summary
Dedicated professional with experience at Servicon System Inc., excelling in housekeeping and customer service. Proven ability to enhance facility cleanliness through effective teamwork and meticulous cleaning techniques. Skilled in maintaining confidentiality and managing sensitive information as a former Secretary at the State Comptroller's Office, ensuring accuracy and professionalism in all tasks.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Housekeeper
Servicon System Inc.
09.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Home Health Care Provider
Maxim Healthcare
07.2021 - 09.2022
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Secretary
State Comptroller's Office
12.1994 - 01.2000
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Education
Health Care
Gifted Hands Nursing Institute
Los Angeles, CA02-2025
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning techniques
- Mopping and sweeping
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Care Aide Certification (HCA-C) - Department of Social and Health Services or equivalent state body.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeper
Servicon System Inc.
09.2022 - Current
Home Health Care Provider
Maxim Healthcare
07.2021 - 09.2022
Secretary
State Comptroller's Office
12.1994 - 01.2000
Health Care
Gifted Hands Nursing Institute
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