Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Nora Villanueva

Nora Villanueva

Corona

Summary

Adept at enhancing operational efficiency and customer satisfaction, I leveraged office management and relationship-building skills at California Outdoor Living to streamline procedures and optimize budgeting, significantly improving stakeholder engagement. My professional approach and organizational prowess have consistently driven positive outcomes, underscoring my commitment to excellence and collaborative team leadership.

Overview

2024
2024
years of professional experience

Work History

Office Manager

California Outdoor Living
  • Monitored expenditures for better financial control.
  • Enhanced relationships with stakeholders using proactive engagement strategies.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Optimized office budget by renegotiating vendor contracts.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Record all expenses for the month and year.
  • Call customers to schedule appointments and to make sure their jobs are going well or if they have any concerns.

Customer Service Cashier

Orange Car Wash
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Help with inventory and invoices.
  • Do cash deposit slips.

Property Manager

Ma_Da_Cha Enterprises LP
05.2017 - 02.2024
  • Streamlined task delegation, resulting in improved operational efficiency.
  • Fostered positive tenant relationships by addressing concerns and facilitating open lines of communication.
  • Negotiated vendor contracts to reduce operational costs while maintaining quality services.
  • Oversaw budget preparation and allocation by analyzing expenses and forecasting trends.
  • Enhanced property appeal by overseeing landscaping and renovation projects.
  • Enhanced team collaboration with regular feedback sessions and performance evaluations.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Collect tenants rent and post on tenants card.
  • Closed ledgers monthly and end of the month reports.
  • Expenses monthly reports.
  • Deposit slips and closing of the month.

Education

Orange High School
Orange, CA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Bookkeeping
  • Document management
  • Payroll and budgeting
  • Relationship building
  • Mail handling
  • Inventory control
  • Scheduling
  • Staff management
  • Employee supervision
  • Employee training
  • Expense reporting
  • Customer relationship management
  • Good judgment
  • Professional and courteous

Websites

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Property Manager

Ma_Da_Cha Enterprises LP
05.2017 - 02.2024

Office Manager

California Outdoor Living

Customer Service Cashier

Orange Car Wash

Orange High School

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Nora Villanueva