Nora Sternlicht
Manhattan Beach,CA
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
4
4
years of professional experience
Work History
ToGo
Olive Garden - Darden Restaurants
09.2024 - Current
- Communicated clearly with kitchen staff to confirm order details and modifications.
- Prepared workstations with ingredients and tools to increase efficiency.
- Adhered to health department regulations regarding proper storage, labeling, rotation and temperature control of all food items.
- Provided quality customer service throughout all interactions with guests.
- Called customers when their orders were ready for pickup or delivery.
- Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
- Collaborated with team to deliver timely service of items.
- Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
- Performed cashier duties such as taking payments, counting money, and making change.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Host
Olive Garden - Darden Restaurants
12.2023 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Monitored dining area to assess server capacity and estimate wait times.
- Contributed to team efforts by accomplishing related tasks as needed.
Seasonal Retail Sales Associate
Garage Clothing Store
06.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Collaborated with team members to improve overall store efficiency and achieve sales targets.
- Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
Camp Counselor
Camp Waklo
06.2021 - 08.2021
- Worked with children of varying age (grades 2-10), interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Some College (No Degree) - Psychology
University of Arizona
Tucson, AZHigh School Diploma -
School of The Holy Child
Rye, NY06-2021
Skills
- Flexible and adaptable
- Time management
- Problem-solving
- Punctuality and reliability
- Critical thinking
- Customer service
- Phone etiquette
- Positive and professional
- Calm demeanor
Timeline
ToGo
Olive Garden - Darden Restaurants
09.2024 - Current
Host
Olive Garden - Darden Restaurants
12.2023 - Current
Seasonal Retail Sales Associate
Garage Clothing Store
06.2022 - 08.2022
Camp Counselor
Camp Waklo
06.2021 - 08.2021
Some College (No Degree) - Psychology
University of Arizona
High School Diploma -
School of The Holy Child
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