Nora Sandoval
Calgary,Canada
Overview
24
24
years of professional experience
Work History
Office Manager
Deerfoot Estates Housing Cooperative Ltd.
01.2024 - Current
- Maintain A/R and A/P spreadsheets
- Process any and all payments
- Answer phone and inquiries about co-op
- Arrange for checks to be signed
- Files necessary reports to government bodies as required
- Ensures coop legal requirements are fulfilled
- Maintains financial files
- Purchase office supplies
- Directs member concerns to the board of directors
- Prepare reports for board and committees when requested
- Performs other duties when assigned
- Transmits documents to accountant
- Work with auditor for year end
- Prepares and maintains payroll records
- Files appropriate reports to Revenue Canada
Life Insurance Agent
American Income Life
06.2021 - 04.2023
- Provide advice to clients and recommend insurance products
- Provide excellent customer service to maintain and retain clients
- Expand customer base
- Sell live policies that payout on death
- Assist clients during the claims process
- Maintain electronic and paper records
Fleet customer service Representative
Kaizen Automotive
04.2016 - 03.2020
- Approve or deny maintenance work done on fleet vehicles for other companies
- Determine that invoices submitted by vendors are within parameters of approval
- Override fleet cards based on appropriate purchases that are permitted
- Investigate transactions that have caused a card to decline
- Investigate if labour and other charges on invoices are appropriate to the work being requested by the driver
- Enter final invoices in the system
- Wrote the training manual for all future fleet coordinators
Customer Service Representative
Kaizen Automotive
02.2015 - 04.2016
- Booked appointments for vehicle maintenance
- Up-sell customers on BG products
- Made calls to customers on behalf of Onstar
- Made calls to customer that denied specific maintenance on previous appointments to the work being requested by the driver
- Enter final invoices in the system
Stay at home mom
07.2006 - 02.2015
Accounts Payable Clerk
Mark’s Work Wearhouse
10.2005 - 05.2006
- Receive and verify invoices and requisitions for goods and services
- Data enter invoices for payment.
- Process backup reports after data entry
- Record all cheques
- Prepare vendor cheques for mailing
- Maintain listing of accounts payable
- Maintain general ledger
- Maintain updated vendor files and file numbers
- Print monthly financial report
Customer Service Representative
Total Care Pharmacy
01.2003 - 04.2004
- Answer customer inquiries on how to purchase Canadian meds.
- Took orders by phone from customers purchasing meds.
- Kept track of orders that needed to be refilled.
- Contacted customers to remind them to refill their orders.
- Entered data in system to have order be filled.
- Tracked order packages for customers inquiring about their orders.
Accounts Payable Temp
About Staffing
06.2003 - 09.2003
- Receive and verify invoices and requisitions for goods and services
- Data enter invoices for payment.
- Process backup reports after data entry
- Record all cheques
- Prepare vendor cheques for mailing
- Maintain listing of accounts payable
- Maintain general ledger
- Maintain updated vendor files and file numbers
- Print monthly financial report
Telemarketer
Canadian Diabetes Association
11.2002 - 01.2003
- Made calls on my list of people to be contacted to ask for clothing donations.
- Took address information to be entered into system
Front Counter Customer Service Representative
Care Cleaners Dry Cleaning
08.2001 - 10.2002
- Politely assisted customers when dropping off their clothes for cleaning.
- Inspected garments with customer to find any previous damage to the garment.
- Took any special instructions from client in regards to the cleaning that was to be done to the clothing.
- Entered the order in the system.
- Tagged the clothing and placed in the appropriate bins.
- Prepared and bagged clean clothing for pick up.
- Assisted customers with their pick up and payment
Education
Accounting Technician Diploma - undefined
The Career College
01.2003
Skills
- Exceptional communication skills
- Assertive
- Fast learner
- Work well in a fast-paced environment
- Bilingual (English/Spanish)
- Experienced in problem solving
- Patient
- Attentive
- Proficient with MS Word, MS Excel, MS Outlook, intranet/internet, Summit Solutions, Vin solutions, X-Time, Cisco Solutions
Timeline
Office Manager
Deerfoot Estates Housing Cooperative Ltd.
01.2024 - Current
Life Insurance Agent
American Income Life
06.2021 - 04.2023
Fleet customer service Representative
Kaizen Automotive
04.2016 - 03.2020
Customer Service Representative
Kaizen Automotive
02.2015 - 04.2016
Stay at home mom
07.2006 - 02.2015
Accounts Payable Clerk
Mark’s Work Wearhouse
10.2005 - 05.2006
Accounts Payable Temp
About Staffing
06.2003 - 09.2003
Customer Service Representative
Total Care Pharmacy
01.2003 - 04.2004
Telemarketer
Canadian Diabetes Association
11.2002 - 01.2003
Front Counter Customer Service Representative
Care Cleaners Dry Cleaning
08.2001 - 10.2002
Accounting Technician Diploma - undefined
The Career College