Nora Osikabor
Ajax,Canada
Summary
Dynamic Customer Service Representative with 4 years of diverse support experience. Skilled in client communication, crisis intervention, and record management. Improved database accuracy and efficiency at Multichoice. Committed to exceptional service and support, ensuring client satisfaction and fostering loyalty. Excited to contribute to a team-oriented environment, delivering outstanding service that surpasses organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer Service
The Spot youth Center
09.2024 - Current
- Managed donation receipt and sorting, ensuring efficient processing.
- Continuously tracked stock levels for effective management.
- Delivered essential information on available resources to clients.
Administrative Assistant | Customer Service
Multichoice
08.2019 - 07.2024
- Streamlined office workflows by effectively handling incoming calls.
- Organized and maintained comprehensive information within computer databases for efficient data retrieval.
- Enhanced productivity by assisting administrative and clerical staff with appointment scheduling, data entry, and collection.
- Organized electronic records efficiently through a database system, enhancing retrieval of important documentation.
Education
Higher National Diploma (HND) - Office Technology and Management
Delta State Polytechnic
Ogwashi-Uku07.2024
Skills
- Microsoft excel
- Communication skills
- Problem-solving abilities
- Multitasking
- Time management
- Teamwork
- Data Entry
- Microsoft Assess point
Languages
English
Full Professional
Custom Section - Reference
Available upon request
Certification
First aid CPR/AED level C
Timeline
Volunteer Service
The Spot youth Center
09.2024 - Current
Administrative Assistant | Customer Service
Multichoice
08.2019 - 07.2024
Higher National Diploma (HND) - Office Technology and Management
Delta State Polytechnic
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