Nora Homsi
Grimsby,ON
Summary
Detail-oriented professional with a strong background in customer service and problem-solving. Eager to re-enter the workforce as a Repossession Agent. Excellent communication skills, ability to handle high-pressure situations, and commitment to integrity will be leveraged in contributing to a reputable repossession company. Proactive approach to ensuring efficient and respectful asset recovery.
Overview
7
7
years of professional experience
Work History
Insurance Broker
KTX Insurance Brokerage
Hamilton, ON
03.2017 - 06.2018
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
Keyholder
The Body Shop
Hamilton, Ontario, Canada
08.2014 - 03.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Server
Food & Drink Festivals
Ottawa, Ontario, Canada
03.2013 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Keyholder
Keyman Engravables
Hamilton, Ontario, Canada
05.2012 - 07.2014
- Engraved and printed patterns, designs, trademarks, onto flat or curved surfaces of a wide variety of metal, glass, plastic, using hand tools and computer systems
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
- Answered questions regarding store policies, quote prices depending on the engraving, as well as merchandise
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Seasonal Cashier & Clerk
Goodness Me
Hamilton, Ontario, Canada
07.2011 - 08.2011
- Stocked shelves, and marked prices on shelves and items
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change for the day
- Assisted customers by providing information and resolving their complaints
- Compile and maintained non-monetary reports and records as well as computed and recorded totals of transactions
Education
Insurance Candidate - Principles & Practice
Mohawk College
Hamilton, Ontario04.2017
Social Work, Sociology, Anthropology, Psychology
McMaster University
Hamilton, Ontario05.2015
High School Diploma -
Glendale Secondary school
Hamilton, Ontario06.2014
Skills
- Proactive team player
- Sales presentations
- Driven
- Claims handling
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Broker
KTX Insurance Brokerage
03.2017 - 06.2018
Keyholder
The Body Shop
08.2014 - 03.2017
Server
Food & Drink Festivals
03.2013 - 03.2015
Keyholder
Keyman Engravables
05.2012 - 07.2014
Seasonal Cashier & Clerk
Goodness Me
07.2011 - 08.2011
Insurance Candidate - Principles & Practice
Mohawk College
Social Work, Sociology, Anthropology, Psychology
McMaster University
High School Diploma -
Glendale Secondary school