Nora Hermez
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
7
7
years of professional experience
Work History
Guest Services
AZ Ice Gilbert
06.2023 - 11.2023
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Barista
Starbucks
02.2022 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Cashier & Server
Gyros Express
01.2017 - 03.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associates of Occupational Studies - Acting
The American Academy of Dramatic Arts
Hollywood, CA05.2023
Skills
- Business Opportunity Development
- Cash Handling
- Training Junior Team Members
- Guest Relations Management
- Communication & Teamwork
- Adaptability & Innovation
Timeline
Guest Services
AZ Ice Gilbert
06.2023 - 11.2023
Barista
Starbucks
02.2022 - 05.2023
Cashier & Server
Gyros Express
01.2017 - 03.2021
Associates of Occupational Studies - Acting
The American Academy of Dramatic Arts
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