Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Jaeson Auge Caldwell

Barrie,Canada

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Digital Media Sales/Production

Self-Employed
06.2019 - Current
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Conducted post-project evaluations to identify areas for improvement and implement changes for future success.
  • Managed multiple projects simultaneously, ensuring timely delivery and client satisfaction.
  • Oversaw entire video production process from concept development to final edits, ensuring high-quality end products.
  • Maintained detailed project documentation throughout all stages of development, ensuring transparency and clear communication among stakeholders.
  • Organized and managed digital assets through regular maintenance and content archiving.
  • Aided with photography and videography, and collaborated to collect photo and video assets.
  • Edited video, audio and photos to enhance and complete post-production work for polished appearance.

Mail Sorter

FedEx Ground
10.2020 - 11.2021
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Improved overall workplace safety through proper handling of hazardous materials and packages.
  • Contributed to a reduction in lost or misplaced mail through diligent tracking and record-keeping procedures.
  • Streamlined mail distribution process by effectively utilizing barcode scanning technology.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Night Janitor

Reliable Cleaning Solutions
11.2018 - 02.2019
  • Collaborated with fellow janitorial staff members to ensure comprehensive coverage of all required cleaning tasks each night.
  • Maximized productivity through effective time management and task prioritization during nightly shift hours.
  • Developed and maintained strong working relationships with fellow staff members, fostering a positive work environment and promoting teamwork.
  • Maintained a well-organized supply closet for efficient access to cleaning materials and tools.
  • Improved overall sanitation standards by diligently sanitizing high-touch surfaces such as doorknobs, light switches, and countertops.

Education

High School Diploma -

Durham Adult Day School
Oshawa, ON
07.2025

Skills

  • Strong verbal and non-verbal communication
  • Flexible problem-solving
  • Effective negotiation
  • Google Workspace proficiency
  • Interpersonal sensitivity
  • Customer service expertise
  • Conflict de-escalation training
  • Effective team collaboration
  • Proficient in Microsoft Office
  • Friendly, positive attitude
  • Attention to detail

Certification

  • WHMIS, YJC Program, 2023
  • AODA, YJC Program, 2023
  • OSHA, YJC Program, 2023

Accomplishments

  • Provided Exemplary Customer Service
  • Used active listening to assess client needs and desires, and engaged in techniques to increase client retention.
  • Provided courteous, knowledgeable service to clients as part of Guest Services, determining needs and suggesting products and services by communicating in-depth product knowledge to clients as appropriate.
  • Used POS technology to facilitate payments of up to $1400 per payment.
  • Utilized Google Suite to provide detailed write ups, track invoices, manage schedules, and more.
  • Utilized Leadership Skills to Improve Efficiency within Fast-Paced Environments
  • Used mentoring skills to identify skills and weaknesses within my coworkers and I to improve Load Times and reduce errors.
  • Reviewed dates, addresses, barcodes, and other postage information for all outbound mail, ranging between 200 to 1000+ packages every hour.
  • Maintained the Overall Appearance and Safety of Job Sites
  • Experience handling heavy machinery including pallet jacks and conveyor belts
  • Comfortable using hand tools, operated the floor cleaners, climbed ladders of up to 10ft.
  • Maintained the sanitation and organization of domestic, industrial, and office spaces to the clients’ specifications.
  • Adaptability and Knowledge-Seeking
  • Used research to expand knowledge and sought out experiences for personal and professional growth.
  • Developed strong pattern recognition skills to pre-emptively discuss conflict and improve workplace morale.
  • Adapted Sales techniques based on client interaction to promote quality sales

Languages

English
Native or Bilingual

Timeline

Mail Sorter

FedEx Ground
10.2020 - 11.2021

Digital Media Sales/Production

Self-Employed
06.2019 - Current

Night Janitor

Reliable Cleaning Solutions
11.2018 - 02.2019

High School Diploma -

Durham Adult Day School

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Jaeson Auge Caldwell