Noorya Ferdowsi
Winnipeg,Manitoba
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Store Sales Associate
WINNERS TJX Canada
10.2020 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative
Aarong Shopping Centre
01.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Bashundhara City Shopping Complex
01.2018 - 12.2018
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Human Nutritional Science
University of Manitoba
Winnipeg, MB05.2026
High School Diploma -
Dhaka City College
Dhaka , Bangladesh 06.2019
Skills
- Data Collection
- Complaint Resolution
- Account Updating
- Paperwork Processing
Languages
English
Full Professional
Timeline
Store Sales Associate
WINNERS TJX Canada
10.2020 - Current
Customer Service Representative
Aarong Shopping Centre
01.2019 - 01.2020
Customer Service Representative
Bashundhara City Shopping Complex
01.2018 - 12.2018
Bachelor of Science - Human Nutritional Science
University of Manitoba
High School Diploma -
Dhaka City College
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