Noorus Saba
Technical Writer And Customer Support Executive
Laval,QC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Customer Support Executive] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Senior Technical Writer
Tech Mahindra
Bangalore, Karnataka, India
2010.04 - 2015.06
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
- Edited and proofread technical documents for accuracy and consistency.
- Developed detailed technical documents and user guides for technical products.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Technical Writer
Triumph India Software Services, India
Bangalore, Karnataka, India
2007.02 - 2010.03
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
- Edited and proofread technical documents for accuracy and consistency.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Customer Support Executive
Magus Customer Dialog, Bangalore, India
Bangalore, India
2006.02 - 2007.02
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Conducted surveys to determine customer opinion of products and services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
Education
Master of Science - Microbiology
National First Grade College, Bangalore
Bangalore, India 2003.05 - 2005.06
Skills
Editing
[Language] fluency
Flexible and Adaptable
Good Telephone Etiquette
MS Office
Planning and Coordination
Timeline
Senior Technical Writer
Tech Mahindra
2010.04 - 2015.06
Technical Writer
Triumph India Software Services, India
2007.02 - 2010.03
Customer Support Executive
Magus Customer Dialog, Bangalore, India
2006.02 - 2007.02
Master of Science - Microbiology
National First Grade College, Bangalore
2003.05 - 2005.06