NOORUDDIN HAMIDI
London,ON
Summary
Hardworking individual with a proven track record of successful management and operational experience. Strategic thinker with exceptional communication and people skills, adept at navigating diverse channels. Demonstrated ability to effectively lead teams and drive results, while maintaining a strong focus on achieving organizational goals. Experienced in leveraging analytical insights to make informed decisions and optimize processes for enhanced efficiency and productivity.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Southwest Smokehouse
09.2020 - Current
- Formulated operational plan and protocols for business best practices
- Structured marketing plan, strategy for growth of brand as well client acquisition
- Increase brand awareness through advertising and marketing
- Managed customer relations to improve customer retention and satisfaction
- Screened, interviewed, and secured employment for candidates, overseeing weekly payroll and administration.
- Orchestrated communication across multiple channels, ensuring accurate information dissemination.
Settlement Worker in School
LUSO Community Services
08.2019 - 08.2020
- Resolved client-school staff issues, ensuring excellent client experience.
- Organized client-specific workshops and collaborated with technical design team
- Collaborated with key stakeholders on large scale projects
- Provide group information sessions for newcomer youth and parents, often in partnership with school staff
- Provide orientation about settlement needs of newcomers for school staff.
Owner/Operator
Noor's Shawarma and Variety
03.2015 - 12.2018
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide superior products and service to customers.
- Trained and motivated employees to perform daily business functions.
Team Lead -Insurance Advice Specialist
TD Bank
09.2012 - 03.2015
- Focused on servicing and retaining existing clients, achieving sales revenue targets.
- Demonstrated leadership in team-oriented environment.
- Dealt with client escalations and supported team in resolving client issues
- Nurtured team and individual growth to ensure high quality assurance and customer focus
- Maintained up-to-date knowledge of products and services to be resource and support to the team in their roles.
Education
Bachelor of Science - Health Sciences
Western University
London, ON04.2015
Achieve: Centre For Leadership & Workplace Performance
Ontario Council of Agencies Serving Immigrants
Achieve: Centre for Leadership & Workplace Performance
Achieve: Centre for Leadership & Workplace Performance
Crisis and Trauma Resource Institute
Skills
- Growth Mindset and solution oriented
- Proficient in using technology and various software systems
- Strong interpersonal communication skills, both written and verbal
- Operations Management & Operations Oversight
- Marketing
- Sales management
- Reporting and documenting
- Financial records oversight
- Problem-solving abilities
- Adaptability
- Project Management
- Professionalism
Languages
English
Native or Bilingual
Timeline
Owner/Operator
Southwest Smokehouse
09.2020 - Current
Settlement Worker in School
LUSO Community Services
08.2019 - 08.2020
Owner/Operator
Noor's Shawarma and Variety
03.2015 - 12.2018
Team Lead -Insurance Advice Specialist
TD Bank
09.2012 - 03.2015
Ontario Council of Agencies Serving Immigrants
Achieve: Centre for Leadership & Workplace Performance
Achieve: Centre for Leadership & Workplace Performance
Crisis and Trauma Resource Institute
Bachelor of Science - Health Sciences
Western University
Achieve: Centre For Leadership & Workplace Performance
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