Noorpreer Kaur
Calgary,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
HDFC Bank
06.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
Portage College
Calgary, AB05.2026
Associate of Science - Information Technology
IVY Institute of Technology
05.2021
SENIOR SECONDARY
DOON International School
Gurdaspur, Punjab, INDIA05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Problem Resolution
- Money handling abilities
- Conflict Resolution
- Customer satisfaction measurement
- Call Management
- Product Knowledge
- Team Development
- Coordination
- Recordkeeping strengths
- Account updating
Personal Information
- Date of Birth: 06/27/99
- Gender: Female
- Marital Status: Unmarried
Acquiredskills
- Strong attention to detail and ability to follow procedures accurately.
- Excellent interpersonal and communication skills.
- Ability to remain calm and composed in stressful situation.
- Proficient in basic computer skills.
Languages
English
Timeline
Customer Service Representative
HDFC Bank
06.2022 - 02.2024
High School Diploma -
Portage College
Associate of Science - Information Technology
IVY Institute of Technology
SENIOR SECONDARY
DOON International School
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