Noorinder Kaur
Brampton
Summary
Dedicated and customer-focused professional with over 3 years of experience in delivering exceptional customer service in various industries. Proficient in handling diverse customer inquiries, resolving issues efficiently, and maintaining high levels of customer satisfaction. Skilled in active listening, problem-solving, and conflict resolution, with a proven ability to de-escalate challenging situations. Excellent communication skills, both verbal and written, coupled with a friendly and empathetic demeanor. Detail-oriented and organized, adept at multitasking and working in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
KFC
02.2024 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
PACKAGING PROCESS OPERATOR
Khet Mart
07.2019 - 07.2022
- Enhanced production efficiency by closely monitoring equipment and making necessary adjustments.
- Reduced downtime for maintenance by performing regular inspections and preventative measures.
- Optimized product quality with consistent adherence to standard operating procedures and safety protocols.
- Collaborated on cross-functional teams, streamlining processes to improve overall productivity.
Education
Bachelors - Fashion Design And Production
Chandigarh University
Punjab, India03.2022
High School Diploma -
St Joseph Convent School
Bathinda, Punjab, India05.2018
Skills
- Consultative Sales
- Paperwork Processing
- Data Entry
- Microsoft Outlook
- Customer Service
- Active Listening
- Staff education and training
- Sales expertise
- Customer Relations
- Product Sales
- Quality Control
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Additional Information
OPEN AVALIBILTY
Timeline
Customer Service Representative
KFC
02.2024 - 04.2024
PACKAGING PROCESS OPERATOR
Khet Mart
07.2019 - 07.2022
Bachelors - Fashion Design And Production
Chandigarh University
High School Diploma -
St Joseph Convent School
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