Nooria Sultani
Airdrie
Summary
Proven Health Care Aide and Customer Service Representative with a track record of enhancing patient care and customer satisfaction at Alberta Health Services. Skilled in direct patient care, complaint resolution, and interdepartmental coordination, achieving a significant improvement in patient relations and service delivery efficiency.
Overview
16
16
years of professional experience
Work History
Health Care Aide
Alberta Health Services, AHS
03.2011 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Kept accurate records of patients' care, condition, and progress.
- Provided total hygiene care to number of patients per shift by assisting with skincare, and bathing.
Customer Service Representative
Safway
05.2008 - 09.2010
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Trained staff on operating procedures and company services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
Eton College
Vancouver, BC10.2024
High School Diploma -
ABES College
Calgary, AB03.2011
Skills
- Direct Patient Care
- Patient-focused care
- Patient Relations
- Indirect Patient Care
- Complaint resolution
- Appointment Scheduling
- Data Entry
- Paperwork Processing
Languages
English
Native or Bilingual
Urdu
Professional Working
Persian
Native or Bilingual
Hindi
Professional Working
Timeline
Health Care Aide
Alberta Health Services, AHS
03.2011 - Current
Customer Service Representative
Safway
05.2008 - 09.2010
High School Diploma -
Eton College
High School Diploma -
ABES College
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