Noor Fatima Gondal

Customer Service & Marketing Assistant

Technical Support Specialist

• Provided remote troubleshooting and technical support to customers, resolving hardware and software issues efficiently to ensure customer satisfaction.
• Assisted clients with product installations, upgrades, and usage tutorials via phone and chat, demonstrating strong communication and problem-solving skills.
• Delivered exceptional customer service by professionally handling phone and in-person inquiries, resolving issues promptly to ensure customer satisfaction, and loyalty.
• Processed and managed online and in-store orders with accuracy, coordinating logistics to guarantee timely delivery and order fulfillment.
• Maintained detailed inventory and sales data using Microsoft Excel, creating reports to support marketing and operational decisions.
• Managed a steady flow of customer calls daily, skillfully addressing complaints, answering questions, and de-escalating difficult situations to maintain a high standard of service.
• Developed and implemented digital marketing campaigns by designing and posting targeted advertisements on platforms like Facebook Marketplace, boosting brand awareness, and sales.
• Communicated effectively with suppliers to manage parts ordering, monitor stock levels, and negotiate delivery timelines to meet customer demand.
• Managed difficult customer situations with patience and problem-solving skills, ensuring positive outcomes, and maintaining the company's reputation.
• Utilized software tools and customer relationship management (CRM) systems to track customer interactions and sales performance, improving follow-up and engagement.
• Collaborated with team members to streamline store operations, improve processes, and maintain an organized, efficient work environment.
• Demonstrated strong attention to detail and multitasking abilities while balancing administrative duties and customer-facing responsibilities.
• I gained experience working in a fast-paced environment, developing adaptability and time management skills that are essential for meeting deadlines and customer expectations.

Technical Service Representative/Customer Service/Marketing

• Responded to a high volume of incoming phone calls daily, providing prompt, friendly, and solution-focused customer service to address inquiries, schedule services, and resolve concerns.
• Collaborated with team members to escalate complex technical problems and follow up to ensure timely solutions and customer follow-through.
• Spearheaded comprehensive online marketing campaigns across multiple social media platforms (Facebook, Instagram, Google Ads) to enhance brand visibility and attract new clients for landscaping and lawn care services.
• Managed sales operations by maintaining clear communication with a diverse customer base, including handling challenging or difficult clients with patience and professionalism, to ensure satisfaction and retain business.
• Prepared detailed service quotes, and facilitated contract negotiations to secure new business while adapting communication style to meet customer needs and preferences.
• Oversaw all aspects of the company’s accounting processes, including recording and reconciling daily transactions, monitoring expenses, and ensuring compliance with budgetary constraints.
• Maintained and updated detailed financial records using Microsoft Excel and accounting software, generating monthly financial reports to inform management decisions and track profitability.
• Coordinated procurement activities by liaising with suppliers, negotiating prices, placing orders for landscaping materials and supplies, and tracking deliveries to maintain optimal inventory levels without overstocking.
• Developed and maintained a precise timesheet and payroll tracking system for all workers, ensuring accurate logging of hours worked, calculating wages, and managing timely payments.
• Resolved discrepancies in payroll and supply invoices by conducting thorough audits, and collaborating with the finance team to rectify issues promptly.
• Implemented process improvements for record-keeping and reporting, enhancing operational efficiency, and reducing errors in financial management.
• Utilized strong organizational and multitasking skills to manage competing priorities in a fast-paced environment, meeting deadlines while maintaining high standards of accuracy.
• Fostered effective communication and teamwork by collaborating closely with field workers, management, and suppliers, ensuring smooth day-to-day operations, and timely service delivery.
• Demonstrated excellent interpersonal skills, effectively handling every type of customer with professionalism, empathy, and clear communication to build trust, and maintain positive relationships.
• Exhibited problem-solving abilities by addressing client concerns, managing unexpected supply chain challenges, and adapting marketing strategies to changing market trends.