NOORDEEN UMERTHAMBI
Laval,Canada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
General Manager
A/MAZE Escape Game Inc.
06.2017 - 08.2023
- Escape Room company founded in 2015, Montreal QC
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Starting with one location in the downtown area of Montreal, to now having 8 locations in Canada and worldwide
- Managed multiple locations
- Interviewed, hired, and trained employees to fulfill job requirements
- Managed inventory for escape rooms, reception, and construction items
- Built and designed escape rooms
- Provided excellent customer service and excelled.
Computer Technician (Internship)
123 Compute
03.2014 - 07.2015
- Replaced broken computer parts (Hard drive, RAM, Processor and Graphic card)
- Reflected Windows XP/7/8 OS
- Repaired clients computers (Installed drivers, virus scans and deleted uninstalled unnecessary files).
Outbound Sales Representative
Rogers/ IOS solutions
10.2014 - 06.2015
- Offer deals to existing Fido and Rogers customers
- Convince customers to switch from prepaid services to postpaid services
- Accomplish company sales goals on a monthly basis.
Education
Bachelor of Arts - English Literature
Concordia University
Montreal, QC11.2024
DEC - Social Sciences
Vanier College
Saint-Laurent, QC11.2017
DEP - Computing Support I.T
CDC Pont-Viau
Laval, QC06.2015
Skills
- Visual basic and Java programming
- Operations Management
- Capable in system administration: Windows XP/7 & Linux OS
- Knowledge of LAN technologies, network protocols and administration
- Understand web design structure and development
- Software: Word, Excel and capable of creating and maintaining an Access database
- Leadership and team building
- Natural Born Leader
- Training and Development
Languages
English
Native or Bilingual
French
Hobbies and Interests
- Sports and Fitness
- Technology
- Politics
- Literature
- Music
- Travel
- Story writing
- Poetry
- Content Creation
Projects
Customer Service workshop, 12/2019, 08/2021, Created a workshop program to assist employees on how to provide excellent customer service
Created a non-profit tote bag business to raise money for UNICEF (United Nations Children Educational Fund) 02/02/2024. Money was donated to children in Gaza.
Timeline
General Manager
A/MAZE Escape Game Inc.
06.2017 - 08.2023
Outbound Sales Representative
Rogers/ IOS solutions
10.2014 - 06.2015
Computer Technician (Internship)
123 Compute
03.2014 - 07.2015
Bachelor of Arts - English Literature
Concordia University
DEC - Social Sciences
Vanier College
DEP - Computing Support I.T
CDC Pont-Viau
Similar Profiles
Ashley BroomAshley Broom
Game Guide at The Escape GameGame Guide at The Escape Game
Jaylen WilliamsJaylen Williams
Guest Experience Specialist at The Escape GameGuest Experience Specialist at The Escape Game
Marah McNeilMarah McNeil
Game Guide at The Escape GameGame Guide at The Escape Game