Noorahmad Noor
Vancouver,BC
Summary
IT Certified from Microsoft, Cisco, CompTIA, Axelos, and US-Council with 12+ years of experience. Highly skilled and dedicated IT Application Support with a solid background in IT core infrastructures, offering extensive experience in troubleshooting, optimising, and maintaining complex enterprise-level applications. Possesses a strong aptitude for problem-solving, enabling efficient diagnosis and resolution of technical issues. Adept in collaborating with cross-functional teams, to ensure the reliability and functionality of systems. Comprehensive understanding of system and network administration with best security practices. Effective communicator which can speak in English, Pashto, Persian, Dari, Hindi, and Urdu to commitment to teamwork and knowledge sharing.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
IT Application Support II
Farris LLP
07.2022 - Current
- Provide Tier 2 and Tier 3 technical support for Farris applications, including troubleshooting, issue resolution, performance optimization and Collaborate with cross-functional teams, including Senior System Administrator and vendor to resolve complex application issues.
- Participate in the testing and quality assurance process, ensuring that applications meet high standards for reliability, functionality, security and conduct testing to identify and report bugs or issues.
- Assist in routine maintenance activities, including applying patches, updates, and enhancements to Farris applications and maintain comprehensive documentation related to application support procedures, issue resolution, and best practices.
- Support Systems for Microsoft 365 migration project including (Azure, Exchange Online, MFA, Teams and SharePoint).
IT Application Support (Help Desk)
Ballard Power Systems
03.2021 - 06.2022
- Manage daily operational activities, respond to service requests, incidents, and support 1000+ end-users.
- Identify and escalate technical issues related to Windows 10, MS Team, SharePoint, MS Office, Azure AD, One Drive, VPN, Cisco Phone, Mobility, Network TCP/IP, and Microsoft 365 services with thorough follow-up.
- On-boarding/ Off-boarding of end-users, manage user and group, and response to HR-related changes in Active Directory, Exchange, and Oracle.
- Share knowledge and insights with team and contribute to development of knowledge base resources
IT Support Analyst
CompuCom
10.2020 - 02.2021
- Delivered exceptional customer service as the face of the company Technology includes Office 365, Intune, End Point Manager, Azure AD, windows 10, Team, and One Drive.
- Performed on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels. And daily, weekly, and monthly backups of servers.
- Receive and respond to incoming calls, tickets, and/or work orders regarding desktop/ Laptop problems.
- Solved a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems and prepared reports for analysis of product failure trends and service issues.
IT Operation Support
DCS Technologies
04.2020 - 08.2020
- Provided tier 1/2 support for IT requests (remotely/ on-site), end-user training and troubleshoot POS hardware and software issue.
- Maintained, configured, and troubleshoot end-user workstations and peripherals, and administer use of LAN, WAN, network, and computer.
- Installed, maintained, troubleshoot and upgrade software, Hardware and server included Active Directory, WDS, IIS FTP, and Web, System update, patches, and configuration.
- Installed POS, Bio-metric Attendance, PC, Printers, Switches, Routers, and Access Points for DCS customers and perform proper installation of cables, OS, and other appropriate software.
- Image deployment, Installing/ Upgrading Windows 7 to Windows 10, and Provide advice and train users in response to identified difficulties in Hardware and Software.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
IT Manager
National Bank Of Pakistan
12.2016 - 11.2019
- Plan, organise, control, and evaluate IT data operations.
- Design, develop, implement, and coordinate systems, policies, and IT Procedures.
- Act in alignment with user needs and system functionality to contribute to organisational policy.
- Provided technical support for NBP applications over phone, remote, email, and desk-side for national bank end-users' issues when required and helped and support Tier 2, and Tier 3 IT team in H.O and Branches offices.
- Install, configure, set up, and support IT Core infrastructure included Core Banking Systems.
- Implemented Core Banking System and coordinated project with CBS software vendor and NBP Management community.
IT Specialist
DAI
07.2014 - 11.2016
- Local network maintenance and installation of network cables, hubs, switches, access points, and NIC TCP/IP configuration.
- WAN connectivity and maintenance of Internet connection, Point to Point, WAMAX, and network devices configuration and maintenance.
- Client computer hardware and application support included installation, configuration, and maintenance for DAI laptops, desktops, Windows 7, Office application, Lotus Notes email clients, and managed Kaspersky antivirus server.
- Patched software and installed new versions to eliminate security problems and protect data.
- Regular backup of all server data daily, weekly, and monthly.
IT Manager
BES Organization
03.2011 - 06.2014
- Managing all IT technologies related issues in BES Organization head office and regional offices.
- Maintain proper flow of IT project and provided solutions based on project requirements for hardware & software.
- Set up IT equipment for BES projects and ensured proper installation of cable, OS, and appropriate software's.
- Update software and hardware as necessary and directed by BES managing director.
Education
Advanced Diploma - Software And Web Development
Academy of Learning Career College
Vancouver, BC11.2022
Bachelor of Science - Computer Science
Maiwand Institute of Higher Education
Kabul, Afghanistan09.2014
Skills
- Problem-Solving: I have strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues
- Application Support: Proven experience in application support, preferably in a complex, enterprise-level environment
- IT Knowledge: Certified from Microsoft, Cisco, CompTIA, Axelos for IT services management and Familiarity with system administration, security practices, and technical architecture
- Communication and Teamwork: Excellent communication and teamwork skills to collaborate effectively with cross-functional teams
Languages
English
Full Professional
Persian
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Certification
- CompTIA A+ and CompTIA Network+
- MCITP, MCSA, MCSE and Microsoft 365 Teams Administrator
- Cisco CCNA, and Cisco CCNP
- ITIL v3 Foundation
- EHCE
Timeline
IT Application Support II
Farris LLP
07.2022 - Current
IT Application Support (Help Desk)
Ballard Power Systems
03.2021 - 06.2022
IT Support Analyst
CompuCom
10.2020 - 02.2021
IT Operation Support
DCS Technologies
04.2020 - 08.2020
IT Manager
National Bank Of Pakistan
12.2016 - 11.2019
IT Specialist
DAI
07.2014 - 11.2016
IT Manager
BES Organization
03.2011 - 06.2014
Advanced Diploma - Software And Web Development
Academy of Learning Career College
Bachelor of Science - Computer Science
Maiwand Institute of Higher Education
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