Noora Issa
Nepean,Ontario
Summary
An energetic and driven business professional graduate with a Bachelor of Cognitive Science (Honours), Specializing in Biological Foundations of Cognition and Neuroscience from Carleton University. Brings enthusiasm and a passion for learning and desire to expand experience in a professional environment. Highly dependable, independent worker with strong analytical and administrative skills. Ability to work under pressure and prioritize tasks to ensure completion and quality delivery. Strong team collaborator who enjoys knowledge sharing, learning and utilizing solid interpersonal skills to drive team success.
Overview
8
8
years of professional experience
Work History
Account Executive
Jobber
Ottawa, Ontario
04.2024 - Current
- Uncover customer pain points, operational gaps, and growth opportunities through consultative discovery.
- Recommend and tailor Jobber’s solutions to help small businesses save time, streamline operations, and achieve their goals.
- Conduct product demos and provide technical expertise to customers, communicating the value proposition and benefits of Jobbers' products and services.
- Managed the end-to-end sales process, from initial contact through to closing deals, and ensuring successful implementation.
- Identify and pursue new business opportunities, including developing sales leads, and cold-calling potential customers.
- Provide accurate and timely sales forecasts and reports to management, including detailed account analysis, and updates on sales activities.
- Build and maintain strong relationships with key stakeholders, including decision-makers, and influencers.
- Champion Jobber’s mission by helping small businesses succeed, and sharing learnings with peers to level up team performance.
Account Executive
SurveyMonkey
Ottawa, Ontario
10.2022 - 04.2024
- Prepared sales presentations or proposals to explain product specifications, or applications.
- Maintained updated knowledge of changing industry standards, and trends related to accounts.
- Collaborated with key decision-makers to identify opportunities, and develop ideas to deliver sales results.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Developed a sales pipeline by cold-calling, canvassing, and obtaining referrals.
- Utilized CRM to collect, organize, and manage sales data and customer information.
- Listened to customer needs to identify and recommend the best products and services.
Business Development Representative
SurveyMonkey
Ottawa, ON
09.2021 - 09.2021
- Conducted discovery with prospects to evaluate pain points.
- Maintained communication with account executives to facilitate the development of sales opportunities.
- Leveraged CRM to maintain activity, contact, and account information of customers and prospects.
Business Development Representative
Assent Compliance
Ottawa, ON
01.2021 - 06.2021
- Created and improved the business pipeline using cold and warm techniques.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Providing a SaaS solution for product compliance (REACH, RoHS, Prop 65, EU MDR, etc.), CSR (conflict minerals, etc.), and vendor management.
- Developed clientele by networking to find new customers, and generate lists of prospective clients.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue, and improve bottom line profit.
- Develop and manage target prospect lists through Salesforce, and accomplish cold outreach to potential clients.
Apple Certified IOS Technician
Apple
Ottawa, ON
01.2019 - 12.2020
- Key accountabilities: Technical assistance for Apple products.
- Provide expertise about Apple products, and technical specifications, to clients.
- Technical setup of products.
- Run diagnostics and troubleshoot device issues.
- Assisting in genius administrative tasks (calling clients, looking into case notes).
- Coordinate and schedule mobile appointments.
- Assessed and identified issues, and quickly resolved them to restore functionality.
- Offered repair or service options to help customers make decisions.
- Adhered to company and OSHA-defined protocols to promote workplace safety.
- Tracked all changes and actions in the computer-based documentation system.
- Juggled multiple projects and tasks to ensure high quality, and timely delivery.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Motivated and encouraged team members to communicate more openly and constructively with one another.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Recognized by management for providing exceptional customer service.
Product Zone Specialist
Apple
Ottawa, ON
05.2017 - 12.2017
- On-point coordinator: Manage and organize peer workload.
- Operations support, inventory management, phone operator.
- Analyze and evaluate clients' needs, and assist in appropriate product selection.
- Continual learning in order to support evolving products.
- Mentoring and training new employees.
- Facilitated today at Apple Camp, teaching new skills like coding, iMovie, art, and music.
- Recommended optimal merchandise based on customer needs and desires.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Educated customers on product and service offerings.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Observed customer behaviors to identify security threats, and escalate concerns to supervisors.
- Drove sales of Apple devices and other products by applying a proactive nature, knowledge of customer preferences, and active listening skills.
Education
Bachelor of Cognitive Science - Specialization in Biological Foundations
Carleton University
Ottawa11.2019
Certificate - International Certificate in TESOL
United TESOL
Skills
- PC and MAC platforms
- Microsoft Office Suite
- Salesforce, Outreach
- Negotiation and Persuasion
- Sales Strategies Implementation
- Account Management
- Sales Expertise
- Pipeline Management
- Customer Relationship Management
- Administrative, Technical assistance
- Inventory management
- Multitasking and prioritization
- Lead development
- Strategic account development and management
- Staff training and motivation
- Report generation
- Problem-solving abilities
- Adaptive team player
Timeline
Account Executive
Jobber
04.2024 - Current
Account Executive
SurveyMonkey
10.2022 - 04.2024
Business Development Representative
SurveyMonkey
09.2021 - 09.2021
Business Development Representative
Assent Compliance
01.2021 - 06.2021
Apple Certified IOS Technician
Apple
01.2019 - 12.2020
Product Zone Specialist
Apple
05.2017 - 12.2017
Bachelor of Cognitive Science - Specialization in Biological Foundations
Carleton University
Certificate - International Certificate in TESOL
United TESOL
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