Noora Ishaq
Toronto,Ontario
Summary
Dedicated and results-driven Sales & Marketing Coordinator with a proven track record of seamlessly coordinating skills. Utilizing various marketing channels and platforms, coupled with strong communication skills to foster collaboration between sales and marketing teams. Proactive problem solver with the ability to streamline workflows, boost efficiency, and contribute to the overall success of sales and marketing efforts. Seeking to leverage my skills in a dynamic and growth-oriented environment to drive business expansion.
Overview
6
6
years of professional experience
Work History
Office Manager
Body Cure Sport & Therapy
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw all marketing responsibilities within the company
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
Sales & Marketing Coordinator
Magic Windows
01.2022 - 11.2023
- Managed a dynamic lead calendar, overseeing 400+ appointments monthly, resulting in a substantial increase in sales
- Effectively communicated with potential clients via phone, email, and text messages addressing any inquiries and ensuring a smooth booking process
- Utilized a range of lead tracking tools to qualify and convert inbound sales prospects, facilitating the workflow for our outbound sales team
- Involved in creating engaging content such as creating voice overs & shooting content
- Ensuring engaging and consistent content to drive audience engagement and brand awareness
- Directed responses to leads across platforms including TikTok, Instagram, Facebook (Meta Business), customer service email, and automated messaging systems, ensuring timely and effective communication
- Presented Magic products in the showroom and created quotes for customers
- Collaborated with the marketing team on social media advertisements and lead performance strategies, resulting in substantial sales growth and increased profits
- Successfully generated sales exceeding $800,000 through strategic selling initiatives, cultivating strong client relationships, and consistently meeting and exceeding sales targets.
Travel Consultant
Cloud 5 (American Express Platinum)
05.2021 - 01.2022
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Managed sensitive information with professionalism and discretion
- Coordinated and documented payments for travel services
- Coordinated travel plans such as booking hotels, airplane tickets and car services for card members
- Trained new staff and administrative support on customer service, record keeping and travel planning procedures
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Sales Associate/ Key Holder
Just Cozy
11.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
- Cash Handling
- Managed opening and closing the store
- Helped customers locate products and checked store system for merchandise at other sites
- Worked in stocks and handled shipping orders
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Updated window displays according to the company's guidelines.
Receptionist
Hair Plus Beauty Salon & Spa
09.2018 - 08.2019
- Managed multiple tasks and met time-sensitive deadlines
- Cash Handling
- Managed answering large volume of incoming calls daily to resolve customer issues and schedule appointments
- Managed opening and closing the store
- Managed confirming and booked appointments, communicated with clients and updated client records.
Education
Diploma -
St. Basil-The-Great College School
TorontoB.A., Hons. - Communication & Media Studies
York University
TorontoSkills
- Business Development
- Workflow Coordination
- Strategic Planning
- Data Entry
- Editing Software: Adobe Premiere Pro, CapCut & iMovie
- Microsoft Office: Word, Excel & Powerpoint
- CRM systems: Keap, Salesforce, Sabre, Jane App
- POS systems: Clover & Shopify
- Office Management
Languages
Aramaic
Full Professional
English
Native or Bilingual
Timeline
Office Manager
Body Cure Sport & Therapy
12.2023 - Current
Sales & Marketing Coordinator
Magic Windows
01.2022 - 11.2023
Travel Consultant
Cloud 5 (American Express Platinum)
05.2021 - 01.2022
Sales Associate/ Key Holder
Just Cozy
11.2020 - 04.2021
Receptionist
Hair Plus Beauty Salon & Spa
09.2018 - 08.2019
Diploma -
St. Basil-The-Great College School
B.A., Hons. - Communication & Media Studies
York University
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