Noor Zaarour
Edmonton,AB
Summary
Flexible university student with proven customer service skills to meet demands of busy environments. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote safe and enjoyable experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Attempting to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Optometric Assistant
Londonderry Eye Care
05.2023 - 06.2023
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Administered visual acuity tests, and Keratometry and communicated findings to doctor.
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Took medical histories and reported current concerns from patients prior to a physical exam by an optometrist.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped patients with optical selections and dispensing to facilitate customer service.
Carnival Worker
AlRashid Mosque
07.2022 - 07.2022
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Operated rides and attractions according to provided guidelines to reduce injuries.
- Delivered information and details of interest about facility to visitors.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
Summer Camp Volunteer
AlRashid Mosque
07.2021 - 08.2021
- Prepared verbal reports for management regarding status and progress of recreational activities as well as any difficulties experienced by attendees.
- Coordinated arts and crafts and performing arts activities for children.
- Led groups of children safely through variety of camp activities.
- Transported and escorted program participants to and from activities and on field trips.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Communicated with parents on child activities and behavior.
- Instructed 2 sessions per day over course of summer.
- Kept athletic and games equipment and facilities organized and maintained.
- Monitored participation in recreational activities to provide assistance to participants.
- Created fun and educational activities for campers.
- Led programs for up to 20 children per group.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Carnival Worker
AlRashid Mosque
07.2021 - 07.2021
- Conducted inspections of amusement park rides to verify functionality and safety.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Delivered information and details of interest about facility to visitors.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Set up promotional displays and equipment for special events and activities.
- Issued tickets to customers and collected payment and fees for desired services.
Receptionist
Abe's Salon Hair And Beauty
01.2019 - 01.2021
- Organized, maintained and updated information in work logbook.
- Routed incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated clients on any delays.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Psychology
MacEwan University
Edmonton, AB01.2025
Certificate - Ophthalmic Assistant
NAIT
Edmonton, AB12.2023
High School Diploma -
Queen Elizabeth High School
Edmonton, AB06.2021
Skills
- Critical Thinking
- Safety Rules Enforcement
- Issue Resolution
- Policy Compliance
- Cash Register Operations
- Proper Storage Procedures
- Equipment Inspection
- Customer Service
- Ticket Tracking
- Safety Monitoring
- Guest Satisfaction
- Organization
- Time Management
- Guest Satisfaction
- Organization
- Time Management
Timeline
Optometric Assistant
Londonderry Eye Care
05.2023 - 06.2023
Carnival Worker
AlRashid Mosque
07.2022 - 07.2022
Summer Camp Volunteer
AlRashid Mosque
07.2021 - 08.2021
Carnival Worker
AlRashid Mosque
07.2021 - 07.2021
Receptionist
Abe's Salon Hair And Beauty
01.2019 - 01.2021
Bachelor of Arts - Psychology
MacEwan University
Certificate - Ophthalmic Assistant
NAIT
High School Diploma -
Queen Elizabeth High School
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