Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Noor Jahan
Scarborough,ON
Summary
Overview
9
years of professional experience
2
Languages
Work History
Mashtech
Customer Support Specialist
01.2022 - 06.2025
Job overview
- Responsible for receiving service calls, organizing meetings, and placing supply orders and scheduling service technicians
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided details on pricing, terms and warranties.
- Processed customer service orders promptly to increase customer satisfaction.
Loreal
Customer Service Agent
01.2016 - 01.2019
Job overview
- Responsible for greeting customers and advising them on options based on their needs
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
George Brown CollegeToronto, ON
Business Administration- 3-year Advanced Diploma
University Overview
Skills
Report Preparation
Computer Proficiency
Call Documentation
Inbound Call Management
Following scripts
Interpersonal Skills
Coordination
Excellent Communication
Order Processing
Customer Relations
POS Systems and Ordering Platforms
Merchandise Orders and Exchanges
References
References
References Available Upon RequestTimeline
Customer Support Specialist
Mashtech
01.2022 - 06.2025
Customer Service Agent
Loreal
01.2016 - 01.2019
George Brown College
Business Administration- 3-year Advanced Diploma
05.2015