Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
Noor Jahan
Scarborough,ON
Summary
Overview
8
years of professional experience
2
Languages
Work History
Mashtech
Customer Support Specialist
01.2022 - 01.2024
Job overview
- Responsible for receiving service calls, organizing meetings, and placing supply orders and scheduling service technicians
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Streamlined support processes for increased efficiency and reduced response times.
- Provided details on pricing, terms and warranties.
- Processed customer service orders promptly to increase customer satisfaction.
Loreal
Customer Service Agent
01.2016 - 01.2019
Job overview
- Responsible for greeting customers and advising them on options based on their needs
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Promptly responded to inquiries and requests from prospective customers.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
George Brown CollegeToronto, ON
Business Administration- 3-year Advanced Diploma
University Overview
Skills
Report Preparation
undefinedReferences
References
References Available Upon RequestTimeline
Customer Support Specialist
Mashtech
01.2022 - 01.2024
Customer Service Agent
Loreal
01.2016 - 01.2019
George Brown College
Business Administration- 3-year Advanced Diploma
05.2015
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