Noor Hussanee

Placement: Component Hardware Group - Markham,On

Employed from May 2022-June 2022

Component Hardware hired myself commencing June 2022

Providing Plumbing & restaurant parts/fixtures to distributors and restaurants.

• Client greeting
• Forklift operator
• Assisted in cycle counts to ensure accuracy of inventory records.
• Preparing skid orders for delivery
• Parts picker
• Heavy lifting
• Invoicing
• Loaded, unloaded and transported goods to and from delivery vehicles.
• Received, organized and inventoried incoming shipments.
• Ensured quality control standards were met for all outgoing packages.
• Reported any discrepancies or damages to the appropriate personnel.
• Maintained cleanliness of warehouse environment.
• Utilized RF scanners to track items throughout the warehouse.
• Followed safety protocols when operating machinery or equipment.
• Processed customer returns in accordance with company policy.
• Packed and shipped orders accurately and efficiently.
• Inspected materials for defects prior to packing them for shipment.
• Processed returns quickly and accurately according to company policy.
• Coordinated with other departments on order fulfillment issues.

• Stacked and arranged products on pallets according to size and weight requirements
• Food handling to be packaged and sent to stores
• Accurately selecting customer store orders for distribution
• Verifying damaged goods
• Observe all safety policies and procedures.
• Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
• Understood and followed oral and written directions.

Placement: Tire Discounter Co-Richmond Hill,On

• Heavy tire lifting
• Loading/unloading transportation units;tires/others
• Forklift usage
• Invoicing
• Cleaned work area after job completion ensuring all debris is properly disposed of.
• General labor duties

Placement: Water Conservation Co-Toronto,On

• Worked with team members to ensure efficient workflow throughout the day.
• Heavy lifting including unloading of 50 LBS products
• Demolishing

• Developed strong relationships with customers by providing personalized assistance and support.
• Handled high call volume and expected to make 60 outbound calls per shift to confirm payments and insurance
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted in the collections of payments and updating insurance documents when expired
• Resolved customer complaints promptly and efficiently.
• Providing release letters
• Establishing positive rapport with clients

Placement: Shoppers Drug Mart-Consumers Rd-North York

• Inbound office call center environment
• Received influx of calls from stores inquiring of product deliveries
• Assisting in updating stock by responding via email in timely manner
• Verifying bar codes for appropriate cycle counts
• Provided excellent customer service in resolving shipment discrepancies.
• Ensured compliance with industry regulations and safety standards.
• Responded quickly to customer inquiries about order status or changes in schedules.

• Maintained a friendly yet professional demeanor during all interactions with customers.
• Handled high call volume
• Documented client feedback to track requests and solutions
• Investigated and resolving client disputes with end of lease
• terms/conditions
• Consulted with dealerships and clients to ensure accuracy of vehicle specifications.
• Clarified customer issues to determine root cause and providing follow as per expectations
• Calculated lease buyouts and payouts to clients and dealerships
• Displayed patience and understanding when dealing with difficult situations.
• Monitored incoming emails from customers seeking support or advice.

Placement: McDonald's Canada - Eglinton & Wynford Dr

• Bilingual Customer Technical Support staff for McDonald's Canada (intern employees)
• Problem solving & troubleshooting Avaya phone products
  Responsible for in-house Avaya Inventory.
  Dispatch technicians within Canada to head offices of troubleshooting assistance
• Positive rapport with in-house personnel.
• Performed basic troubleshooting steps to resolve customer problems quickly.
• Maintained confidentiality of sensitive information obtained during interactions with customers.
• Resolved customer complaints in a professional manner.
• Provided technical assistance to customers when needed or referred them to appropriate personnel.
• Monitored customer satisfaction levels through surveys and other methods of data collection.

• Completed Business Administration certificate

• Responded to 60 inbound bilingual client calls for end of term information
• Resolving disputes prior to reaching an escalation
• Following up with client requests by offering support and tailored recommendations to address needs
• Providing payouts on both finance and leasing products
• Assisting with online support via Honda Finance website

Lateral move within Honda Finance to the retention department

Participated in internal department project to minimize costs. Gained $$80,000 in loss revenue

• Outbound calls to clients for payment updates
• Offered suggestions for alternative solutions if initial attempts failed.
• Displayed patience and understanding when dealing with difficult situations.
• Communicated regularly with internal departments regarding collection updates.
• Maintained compliance with all applicable laws, regulations, and policies related to collections activities.
• Assisted customers with setting up payment plans when necessary.

• Handled high influx of USA calls regarding vehicle concerns and product inquiries
• Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
• Liaison between Ford Dealerships and customers regarding service issues and sales queries
• Client follow ups as required
• Communicated with clients via email and written correspondence
• Data entry of vehicle feedback via in-house database linked with Ford Motor Co engineering department for resolution purposes