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Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. An enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on the first call.

Goal-oriented and professional system administrator looking to leverage 4+ year’s experience troubleshooting user issues and optimizing operating system (OS) applications towards greater system admin opportunities. Looking for an established and innovative company and a role with long-term growth opportunities.

Proven Quality Assurance Analyst with almost 3 years of experience in handling and resolving critical quality problems using research abilities, strong analytical, organizational and planning abilities. Consistently works with minimum supervision, independent and self-directed. Participating in the design of call monitoring formats and quality standards, identifying errors, call drivers and reporting to Quality TL/Manager. Participating and facilitating calibration sessions. Provide findings and feedback in a constructive manner. Identify training needs to meet quality standards.
Looking for a position where I can help facilitate daily missions, execute tasks and use the skills in achieving the best possible results in the required field.

Tech-savvy Desktop Support Analyst possessing excellent troubleshooting skills for Windows and Mac platforms. Offering 15 years of experience configuring, installing and maintaining computer and telephone systems. Well-versed in efficiently resolving issues and tickets with highest standard of service and support.

Noor-E-Zannat Mishor

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Executive Quality Analyst

Customer Manager

Education

SSC - Science

HSC - Science

M.A - English Literature

B.A (Hon’s) - English Literature