Summary
Overview
Work History
Education
Certification
Accomplishments
Skills Summary
Timeline
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NOOR CHERAGHVAND ALISHIRVAN

Office Administrator | Administrative Assistant | Sales Support

Summary

Experienced Office Administrator with over 5 years of hands-on experience supporting smooth daily operations. Skilled in organizing documents, coordinating with teams, and assisting both staff and clients. Also brings sales experience with strong communication and customer service strengths. Known for creating a supportive, efficient work environment where others can thrive.

Overview

8
8
years of professional experience
1
1
year of post-secondary education
3
3
Certifications

Work History

Key Holder-Sale Associate

la Vie en Rose
04.2023 - Current
  • Help customers choose the best products based on their expectations and their budget.
  • Assist foreign customers with language barriers to have a good shopping experience.
  • Build strong and positive relationships with peers and management to make a collaborative environment.
  • Manage cash operations, including returns, exchanges, opening/closing procedures, and processing online orders.
  • Provide leadership support when managers are away.

Office Administrator

Zibasazepaydar Caspian
05.2021 - 12.2022
  • Handled client and staff admins' inquiries and complaints professionally over the phone and email.
  • Kept track of materials, helped coordinate team schedules, and made sure communication and attendance records stayed organized.
  • Prepared and formatted presentations via PowerPoint and Canva and made spreadsheets for executives to review reports.
  • Managed office inventory by labeling inventory supplies and tracking inventory usage.
  • Assisted in preparing the operating budget and ensured effective budget control and expense management.
  • Managed filing system by categories of the same documents and proper labels.
  • Prepared daily, weekly, and other periodic reports to executives.
  • Assisted in coordinating safety training sessions and helped prepare related materials for staff.
  • Helped employees who experience problems with their pay and also educated staff about their salary and benefits and any updates to the payment process.
  • Supported the estimating team by issuing proforma invoices for project bids and tracking payments from clients and contractors.
  • Ordered materials and supplies for the construction team based on project needs and followed up with vendors.

Administrative Assistant

Zibasazepaydar Caspian
07.2017 - 05.2021
  • Greeted clients as a first point of contact, answered phone calls, responded to emails.
  • Organized and maintained physical and electronic filing systems, ensuring records remained accurate, up-to-date, and compliant with legal and company policies.
  • Scheduled and confirmed meetings, drafted agendas, and recorded minutes.
  • Communicated within teams and different departments using Microsoft Outlook (by applying the color code emails feature).
  • Coordinated executives' travel by booking flights, hotels, and transportation, creating detailed journeys, managing preferences, and handling last-minute changes.
  • Organized quarterly employee recognition events by setting up festive gatherings, providing various awards and gifts, and booking appropriate venues for team celebrations to foster a positive workplace culture.

Education

Master of Business Administration -

University Canada West
01.2023 - 06.2024

Certification

Certified Digital Marketing Associate (DMI Essentials)

Accomplishments

    CPHR Candidate

Skills Summary

  • Communication skills : Enabling understanding of individual differences and effectively coordinating office processes, ensuring precision and consistency in client and internal team interactions.
  • Organizational Skills : Managing time, event planning, prioritizing tasks, planning ahead, maintaining structured files and schedules, adapting to changing needs, and allocating resources efficiently.
  • Customer Service : Building strong relationships by actively listening, communicating clearly, solving problems with patience and persistence, showing empathy, adapting to any situation, and providing timely follow-ups to ensure excellent customer experience.
  • Detail Oriented: Ensuring accuracy in data entry, document preparation, scheduling, and communication by reviewing information, proofreading, and double-checking details to prevent mistakes.
  • Time management: Quickly prioritizing and adapting to shifting tasks, managing multiple responsibilities efficiently, and making fast, informed decisions to be aligned with office procedures and operations.
  • Confidentiality: Handling confidential information and addressing employee concerns.
  • Software skills: MS Office (Word, Outlook, Excel, PowerPoint), Canva, MS Teams, Google Docs, TMAS, and Power BI.

Timeline

Key Holder-Sale Associate

la Vie en Rose
04.2023 - Current

Master of Business Administration -

University Canada West
01.2023 - 06.2024

Office Administrator

Zibasazepaydar Caspian
05.2021 - 12.2022

Administrative Assistant

Zibasazepaydar Caspian
07.2017 - 05.2021
NOOR CHERAGHVAND ALISHIRVANOffice Administrator | Administrative Assistant | Sales Support