Noor Al-Qadhi
Mississauga,ON
Summary
- 10+ years of problem-solving skills
- Strategic Planning
- Strong interpersonal skills
- High Level of Accuracy
- Strong Organizing and coordinating skills
- Ability to multi-task and work in a fast-paced environment
- Team collaboration
Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
17
17
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust Bank
Mississauga
10.2021 - Current
- Opened and managed new bank accounts for customers, ensuring accurate documentation and compliance with bank policies and regulatory requirements
- Assisted customers in selecting and applying for lending products, including credit cards, line of credit and personal loans, by providing product information, reviewing eligibility and processing application
- Handled estate, including assisting customers with the establishments of trusts, managing accounts for beneficiaries and facilitating the transfer of assets
- Collaborated with internal departments, such as wealth managements and mortgage lending, to provide comprehensive financial solutions to customers
- Stayed updated on industry trends, product knowledge, and change in banking regulations to effectively educate customers and provide personalized financial advice
- Ensured compliance with operational, risk, security and audit procedures and policies
- Assisted clients by providing exceptional customer service and knowledge of products, services, and offerings
- Developed and diverse skills set by engaging in various aspects of branch operations, including customer onboarding, project knowledge, and process implementation.
Customer Service Representative
TD Canada Trust Bank
Mississauga
05.2019 - 10.2021
- Delivered prompt, accurate, and excellent customer service
- Processed personal and business account transactions
- Leveraged customer service and sales abilities to consistently meet performance goals
- Cross sold bank products to existing and prospective customers
- Assisted customers within formation regarding saving accounts and options to save
- Resolved customer inquiries and concerns in a timely manner, escalating complex issues to appropriate supervisors or department
- Handled customer complaints courteously using appropriate techniques, problem-solving skills, and follow-up logs
- Assisted customers with completing credit application, promoting and selling credit card
- Ensure necessary due diligence to support the accuracy of all customer transactions.
HR Coordinator/ Recruiter
R and B staffing
Mississauga
04.2018 - 05.2019
- Interfaced with clients requiring staffing services to determine the number of hires, salary, positions, and job descriptions for short-term and long-term temporary employees
- Established and maintained documents, training materials, process related to health and safety
- Operated and maintained applicant tracking and candidate management systems
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Coordinated job postings with members of the management team
- Validated applicant's references and communicated with previous employers to qualify capabilities and verify work history
- Screened applicants, scheduled and conducted interviews, and administered tests.
Project Manager Assistant
Inspire Creative Design and Production
Erbil, Iraq
01.2015 - 01.2017
- Prepared contracts and negotiate revisions
- Arranged reports and planned evaluated daily operations
- Managed the procurement and implementation of major interior design projects
- Managed project budgets, schedules, and resources effectively to deliver projects within scope and on time
- Prepared and submitted project budget estimates
- Successfully negotiated contract change orders to maintain budgets while achieving project goals
- Provided technical and commercial input in the development of contract documents including the project Agreement
- Provided detailed progress updates to senior leadership, ensuring alignment with organizational goals
- Followed the company policies, budget, and the government contract requirements
- Collaborated with participants to determine project timeline
- Consulted with clients to explain procedures and respond to questions
- Prepared and updated documents during project designing and development phases
- Managed for complete project life cycle from inception to closure.
Sales Project Manager Assistance
Inspire Creative Design and Production
Erbil, Iraq
01.2013 - 01.2015
- Managed commercial design projects
- Managed various project stakeholders to minimize risk while ensuring compliance with project goals
- Represent the client at internal and external meetings
- Prepared technical reports and presentations related to the issues on the project alignment ensuring viable technical solutions
- Reviewed contracts and other documents prior to submission to senior management
- Managed services and resources as needed
- Demonstrated strong communication skills collaborating with multidisciplinary teams to technical concepts to non-technical stakeholders
- Assisted in research and organize materials for designs and projects.
Office assistant and Student Ambassador
University of Arkansas at Little Rock
Little Rock, USA
08.2007 - 12.2011
- Promoted college programs to prospective students for enrollment
- Assisted the undergraduate advisor for engineering during absence
- Developed and maintained record-keeping to ensure the security of confidential information as well as the student files
- Kept accurate filling systems and data for easy access for supervisor.
Education
BS Degree of Systems Engineering-Telecommunication -
University of Arkansas at Little Rock
Skills
- Loan Processing
- Debt management
- Regulatory Compliance
- Customer Service
- Sales proficiency
- Business Development
- Assessing fraud potential
Accomplishments
- Worked on planning and pre-transaction phase for a major interior/reconstruction project in Erbil
- Dean's honor list for undergraduate degree
- Recipient of the 2007 Donaghey Scholarship
Languages
- English, Native Proficiency
- Arabic, Native Proficiency
Hobbies and Interests
- Photography
- Traveling
- Baking
- Swimming
- Yoga
- Hiking
Timeline
Personal Banking Associate
TD Canada Trust Bank
10.2021 - Current
Customer Service Representative
TD Canada Trust Bank
05.2019 - 10.2021
HR Coordinator/ Recruiter
R and B staffing
04.2018 - 05.2019
Project Manager Assistant
Inspire Creative Design and Production
01.2015 - 01.2017
Sales Project Manager Assistance
Inspire Creative Design and Production
01.2013 - 01.2015
Office assistant and Student Ambassador
University of Arkansas at Little Rock
08.2007 - 12.2011
BS Degree of Systems Engineering-Telecommunication -
University of Arkansas at Little Rock
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