Noor Abueideh
Vancouver
Summary
An adaptable and client-focused professional with a diverse background in customer service, fashion advising, social media moderation, and linguistics. With hands-on experience in various roles ranging from Concierge Advisor to Esthetician, I have developed a strong aptitude for ensuring customer satisfaction and building long-term relationships.
Overview
6
6
years of professional experience
Work History
Business Administrator
M.A Consulting
02.2023 - Current
- Streamlined office processes by implementing new project management software and training staff on its usage.
- Reduced operational costs for the department through effective budget planning and resource allocation.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
- Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.
Social Media Style Advisor
ARITZIA
05.2023 - 09.2023
- First-class customer service, making sure their satisfaction is a top priority
- Assisted and advised customers regarding the usage and benefits of the organization's services
- Responsible for documenting and maintaining reports related to discussions and feedback provided by customers and presented reports to appropriate departments to enable further improvement in services
- Respond to inquiries through emails, live chat and phones.
Community Support Representative & Social Media Moderator
3Basket. Jo
01.2022 - 03.2022
- Oversaw and responded to client questions on our social media platforms
- Created enthusiasm for promotions or events by sharing engaging content with the online community
- Addressed online issues offline, and presented alternative solutions for client concerns or conflicts
- Offered essential assistance to clients and partners regarding sales, service opportunities, or technical problems
- Supervised all phases of order delivery, and provided information on order status to clients
- Ensured quality by collecting customer feedback on their experience with the app and orders, and took actions on service opportunities to enhance their experience
- Collaborated with internal teams to address any delays or problems with orders.
Esthetician/Beautician
Evolution Beauty Clinic
10.2020 - 07.2021
- Assisted in administrative work such as scheduling appointments, answering inbound calls and emails, and maintaining the store and stock
- Provided clients consultations, esthetics services, and industry-standard beauty lessons
- Aided management in client events to drive business growth.
Translator and Tutor
Freelance Linguistics
10.2018 - 02.2020
- Arranged digital courses for students ages 13-17 in speaking beginner-level Arabic
- Provided translating services for newly immigrated individuals and families settling in Vancouver.
Education
Diploma in Cosmetology -
BCIT
09.2020
Diploma in Esthetics/MUA -
Blanche Macdonald
07.2019
HighScool Diploma -
North Surrey Secondary School
06.2018
Skills
- De-escalation
- Problem-solving
- Cultural Sensitivity
- Microsoft Office
- Complaint resolution
- Negotiation
- Customer relationship management
- Upselling and CrossSelling
- Business development
Timeline
Social Media Style Advisor
ARITZIA
05.2023 - 09.2023
Business Administrator
M.A Consulting
02.2023 - Current
Community Support Representative & Social Media Moderator
3Basket. Jo
01.2022 - 03.2022
Esthetician/Beautician
Evolution Beauty Clinic
10.2020 - 07.2021
Translator and Tutor
Freelance Linguistics
10.2018 - 02.2020
Diploma in Esthetics/MUA -
Blanche Macdonald
HighScool Diploma -
North Surrey Secondary School
Diploma in Cosmetology -
BCIT
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