Summary
Overview
Work History
Education
Skills
Timeline
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Noor Abueideh

Vancouver

Summary

An adaptable and client-focused professional with a diverse background in customer service, fashion advising, social media moderation, and linguistics. With hands-on experience in various roles ranging from Concierge Advisor to Esthetician, I have developed a strong aptitude for ensuring customer satisfaction and building long-term relationships.

Overview

6
6
years of professional experience

Work History

Business Administrator

M.A Consulting
02.2023 - Current
  • Streamlined office processes by implementing new project management software and training staff on its usage.
  • Reduced operational costs for the department through effective budget planning and resource allocation.
  • Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
  • Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.

Social Media Style Advisor

ARITZIA
05.2023 - 09.2023
  • First-class customer service, making sure their satisfaction is a top priority
  • Assisted and advised customers regarding the usage and benefits of the organization's services
  • Responsible for documenting and maintaining reports related to discussions and feedback provided by customers and presented reports to appropriate departments to enable further improvement in services
  • Respond to inquiries through emails, live chat and phones.

Community Support Representative & Social Media Moderator

3Basket. Jo
01.2022 - 03.2022
  • Oversaw and responded to client questions on our social media platforms
  • Created enthusiasm for promotions or events by sharing engaging content with the online community
  • Addressed online issues offline, and presented alternative solutions for client concerns or conflicts
  • Offered essential assistance to clients and partners regarding sales, service opportunities, or technical problems
  • Supervised all phases of order delivery, and provided information on order status to clients
  • Ensured quality by collecting customer feedback on their experience with the app and orders, and took actions on service opportunities to enhance their experience
  • Collaborated with internal teams to address any delays or problems with orders.

Esthetician/Beautician

Evolution Beauty Clinic
10.2020 - 07.2021
  • Assisted in administrative work such as scheduling appointments, answering inbound calls and emails, and maintaining the store and stock
  • Provided clients consultations, esthetics services, and industry-standard beauty lessons
  • Aided management in client events to drive business growth.

Translator and Tutor

Freelance Linguistics
10.2018 - 02.2020
  • Arranged digital courses for students ages 13-17 in speaking beginner-level Arabic
  • Provided translating services for newly immigrated individuals and families settling in Vancouver.

Education

Diploma in Cosmetology -

BCIT
09.2020

Diploma in Esthetics/MUA -

Blanche Macdonald
07.2019

HighScool Diploma -

North Surrey Secondary School
06.2018

Skills

  • De-escalation
  • Problem-solving
  • Cultural Sensitivity
  • Microsoft Office
  • Complaint resolution
  • Negotiation
  • Customer relationship management
  • Upselling and CrossSelling
  • Business development

Timeline

Social Media Style Advisor

ARITZIA
05.2023 - 09.2023

Business Administrator

M.A Consulting
02.2023 - Current

Community Support Representative & Social Media Moderator

3Basket. Jo
01.2022 - 03.2022

Esthetician/Beautician

Evolution Beauty Clinic
10.2020 - 07.2021

Translator and Tutor

Freelance Linguistics
10.2018 - 02.2020

Diploma in Esthetics/MUA -

Blanche Macdonald

HighScool Diploma -

North Surrey Secondary School

Diploma in Cosmetology -

BCIT

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Noor Abueideh