Noopur Chetan Desai
Technical Manager
Toronto,ON
Overview
11
11
years of professional experience
10
10
Certificates
5
5
years of post-secondary education
Work History
Technical Manager
Nanjgel Solutions
Dubai, Dubai
05.2019 - 09.2024
- Worked closely with technology and customers to understand goals, determine security requirements, design and implement solutions to meet their business objectives, IT strategic initiatives, corporate and regulatory requirements
- Assist sales team with pre-sales activity and bringing deals to closure
- Coordination between Sales and Technical team
- Developed suggestions for business process improvements to optimize resources.
- Perform technology planning, design, implementation and L3 support of IT Security solutions including SIEM, Threat Intelligence, Incident Response, Database Security, SCADA Security and other solutions
- Coordination with Information Security team to ensure effective and efficient solution delivery, support and maintenance
- Project Management to ensure smooth running and timely completion of projects
- Preparation & Optimization of internal & external documents such as Project documentation, Process documents, Tender submissions, etc.
- Conducting Security Solution Training programs such as IBM QRadar SIEM, IBM Resilient Incident Response Platform, LookingGlass Threat Intelligence services, ObserveIT Insider Threat Detection, DataSunrise Database Security, etc.
- Developed suggestions for technical process improvements to optimize resources
- Liaised between business and technology units to manage delivery schedules
- Generated earned value management data capture spreadsheets and reports for management
- Communicated project status, delivering audience messages and change management with clients
- Prepared status charts for daily management meetings in Excel and PowerPoint
- Managed implementation of new technological improvements resulting in increased efficiency
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
- Recruited and trained IT team members
- Gathered requirements and maintained communication between project teams, internal clients and external stakeholders
- Increased employee productivity by 40% through training and mentorship
- Analysed project-related information and made recommendations based on discoveries
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities
- Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory
- Created, managed and integrated application interoperability while coordinating updates and developing test cases
Technical Lead
Nanjgel Solutions
Dubai, Dubai
02.2017 - 04.2019
- Work closely with technology and customers to understand goals, determine security requirements, design and implement solutions to meet their business objectives, IT strategic initiatives, corporate and regulatory requirements
- Performed technology planning, design, implementation and L3 support of IT Security solutions including SIEM, Threat Intelligence,
- Incident Response, Database Security, SCADA Security and other solutions
- Coordination with Information Security team to ensure effective and efficient solution delivery, support and maintenance
- Ensure consistent delivery of superior technical solutions
- Project Management to ensure smooth running and timely completion of projects
- Preparation & Optimization of internal & external documents
- Conducting Security Solution Training programs such as IBM QRadar SIEM, IBM Resilient Incident Response Platform, LookingGlass
- Threat Intelligence services, Teramind Employee Activity Monitoring
- Provided educational expertise and mentoring to junior team members
- Teamed on development of technology roadmap spanning 3 years
- Investigated system issues and implemented resolutions to reduce downtime
- Automated monitoring and security measures to reduce required employee attention
- Offered input on technical and platform-related strategic planning initiatives
- Drove technical initiatives for large enterprise systems to align with long-term business strategies
- Assessed project milestones and team performance to keep staff on-task
- Researched and adopted new technologies to add value to existing offerings
- Supervised architecture, design and implementation of company-wide platforms and applications
Security Engineer
Nanjgel Solutions
Dubai, Dubai
08.2015 - 02.2017
- Implementations and deployment of various IT Security Products such as SIEM, Fraud Management Solutions, Incident Management
- Solutions, etc
- Designing Solutions to best meet customer requirements
- Preparation & Optimization of internal & external documents
- Conducting Product Evaluation of solutions at customer site, to showcase proposed solution
- Implementations of Security Product & Preparing implementation & project related technical documents
- Maintenance and Support of Security Products
- Suggesting and providing IT solutions to clients to meet their business needs
- Project Management to ensure smooth running and timely completion of projects.
- Managed over 250 support tickets, 10 successful projects and overall increase in sales by 20% through pre-sales efforts.
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security
- Planned and oversaw configuration changes for security infrastructure platforms
- Developed, implemented and documented security programs and policies and monitored compliance across departments
- Provided consultation and technical services on all aspects of information security
- Performed risk analyses to identify appropriate security countermeasures
- Recommend improvements in security systems and procedures
Security Engineer
Smartworld
Dubai, Dubai
12.2013 - 06.2015
- Analyze, troubleshoot, and investigate security-related, information systems’ anomalies based on security platform reporting, network traffic, log files and automated security alerts
- Maintain, configure, and analyze network and host-based security platforms: o Vulnerability Assessment & Patch Management Tool o Network-based Intrusion Detection/Prevention Systems (IDS/IPS) o Security Information & Event Management (SIEM) platform
- Evaluate systems using vulnerability scanners and manual techniques to verify system security settings and configurations
- Provide recurring reports for security solutions
- Participate in DR exercises and continuous improvement processes
- Maintain and update relevant system and process documentation and develop ad-hoc reports as needed
- Assisted in development of security tool requirements, trials, and evaluations, as well as security operations procedures and processes
- Key Achievements
- Successful implementation, configuration & integration of security solutions that meet business needs
- Development of security policies
- Actively involved in documentation for achieving ISO/IEC 27001:2013 & ISO/IEC 20000 certification
- Incident and problem management techniques
- Applied leading theories and concepts to development, maintenance and implementation of information security standards, procedures and guidelines
- Managed data center system upgrades, delivering better reliability and security for server hosting and enterprise applications
- Performed risk and vulnerability assessments and provided results and recommendations to senior management
- Planned and oversaw configuration changes for security infrastructure platforms
- Developed, implemented and documented security programs and policies and monitored compliance across departments
- Provided consultation and technical services on all aspects of information security
- Conducted security audits to identify vulnerabilities
- Monitored computer virus reports to determine when to update virus protection systems
- Recommend improvements in security systems and procedures
Education
Master of Science - Computer Network Management
Middlesex University
Dubai 10.2013 - 01.2016
Bachelor of Science - Information Systems & Management with Network
Manipal University
Dubai 09.2009 - 10.2012
Skills
Languages : C, C, VB, Java, Php, AspNet, HTMLDatabases : Access, MySQL, SQL ServerOperating Systems : Windows 7, Windows 10, Windows Server, LinuxNetwork & Security Tools : Cisco Routers, Switches, Firewall, IPS/IDS, Vulnerability Assessment Tools, Anti-virus, SIEM
Soft Skills: Team building, Critical Thinking, Problem-Solving, Excellent Communication, Planning and Coordination, Organization and Time Management
Certification
Fortinet NSE 1,2,3 Certified
Timeline
Technical Manager
Nanjgel Solutions
05.2019 - 09.2024
Technical Lead
Nanjgel Solutions
02.2017 - 04.2019
Security Engineer
Nanjgel Solutions
08.2015 - 02.2017
Security Engineer
Smartworld
12.2013 - 06.2015
Master of Science - Computer Network Management
Middlesex University
10.2013 - 01.2016
Bachelor of Science - Information Systems & Management with Network
Manipal University
09.2009 - 10.2012
Summary
Dynamic Cybersecurity professional with 9 years of experience leading all phases of diverse IT projects. Leverages strong business, financial and technical acumen to drive continuous process improvements, increase competitive advantage and bolster bottom-line revenue growth. Detailed and organized with proven strength in aligning business goals with technology solutions. Project management expert with track records of producing high-quality deliverables within timeline and budgetary constraints.
Accomplishments
Participated in Mobile Application Contest, 2010 presenting an application on Mobile ECG
Participated in IEEE U.A.E Day 2010 in the Game Design competition
Volunteered in Al Noor School for Special Needs, 2010
Attended HP IPG Conference, 2010
Volunteered as IEEE representative , GETEX, 2011
Organised Manipal University’s Information Technology Department Event - Technologic, 2011 and 2012
Developed an Examination Centre for a University, 2012
Developed a research library website, 2012
Presented the ‘Outstanding Contribution to the Department’ award by Manipal University at the graduation ceremony, 2012
Published a book titled "Impact of Cloud Computing in Healthcare", 2016
Best Employee of the Year, 2018