Sophia Nguyen
Toronto,Ontario
Summary
High energy, friendly, and works very effectively in a fast-paced, guest service environment. Fit for creating a warm, friendly, welcoming atmosphere for both customers and co-workers. Detail-orientated and able to learn new tasks quickly and effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrator
Northern Rose Tour
Toronto, ON
03.2017 - Current
- Arrange and coordinate bookings and transportation
- Regularly update website and post online Ads
- Maintain staff weekly schedule
- Answer incoming calls and respond to customer inquiries
- Provide general administrative support to staff members
Server
CRAFT Beer Market Toronto
Toronto, Ontario
09.2021 - 02.2024
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Checked up on customers regularly
- Cultivated warm relationships with guests
- Maintained order efficiency and accuracy through clear communication
Cashier Sales Associate
Footlocker, Dufferin Mall
Toronto, ON
07.2015 - 05.2018
- Computed sales prices, total purchases and processed payments
- Recommended merchandise based on customer needs
- Executed cash transactions quickly and accurately
- Balanced cash tills and prepared nightly deposits
- Assisted in stock work and audits
Education
Real Estate Education
Humber College
Toronto, ON03-2023
Paralegal Studies, Honours Degree
The Humber Institute of Technology And Advanced Learning
Toronto04.2021
Bachelor of Arts - Business and Society
York University
Skills
- Dependent and reliable
- Remarkable communication skills
- Exceptional customer service
- Active listener
- Conflict resolution
- Fluent in both English & Vietnamese
- Strong organization skills
- Effective multitasker
- Detail-oriented
- Works well with others
Certification
- Smart serve certification
Timeline
Server
CRAFT Beer Market Toronto
09.2021 - 02.2024
Administrator
Northern Rose Tour
03.2017 - Current
Cashier Sales Associate
Footlocker, Dufferin Mall
07.2015 - 05.2018
Paralegal Studies, Honours Degree
The Humber Institute of Technology And Advanced Learning
Bachelor of Arts - Business and Society
York University
Real Estate Education
Humber College
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