Jonathan Admond
Glace Bay
Summary
Solutions-driven Technical Support Specialist with over a decade of hands-on IT experience, specializing in network monitoring, system troubleshooting, and technical client support. Proven success in supporting high-volume enterprise environments and resolving critical incidents. Recognized for excellent analytical skills, clear communication, and a strong customer-first mindset.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
Auvik Networks
01.2022 - Current
- Provide technical support for Auvik's Network Management, Endpoint, and SaaS platform, addressing complex client issues involving WMI, SNMP, NetFlow, Syslog, and numerous collector deployment methods.
- Troubleshoot and resolve alert delivery failures, PSA integration problems, and network monitoring inconsistencies.
- Support clients with multi-site deployments, custom alert configurations, and collector network accessibility.
- Document solutions and contribute to internal knowledge base; coordinate with Engineering for escalated defects.
Technical Advisor
StarTech.com
07.2022 - 01.2023
- Supported configuration and troubleshooting of 3,000+ hardware products for SMBs to enterprise clients including Amazon and GM.
- Ensured proper compatibility for deployment environments and provided recommendations for complex IT setups.
IT Support Specialist
Geek Squad (Best Buy)
10.2019 - 02.2022
- Resolved end-user technical issues related to software, hardware, security, and networking.
- Performed diagnostics, repairs, and system optimizations to restore and enhance computer functionality.
IT Consultant
Nerds On Site
03.2016 - 06.2019
- Managed full lifecycle of IT infrastructure projects for SMBs and public clients, including hardware refreshes and network design.
- Identified business needs and translated them into tailored technical solutions.
Project Administrator
Big Bear Energy Services
09.2017 - 03.2018
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Performed IT integration of company files, worksheets, inventory, and management.
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
- Assigned work to employees based on project requirements and individual team member strengths.
- Contributed to creating a productive work culture using a variety of software such as Microsoft Excel and enhanced production methods.
Education
Diploma - Network Administration
Academy Of Learning Career College
Red Deer, AB10.2016
Skills
- Technical Support & Troubleshooting
- Network Setup & Maintenance
- Windows Server / OS
- WMI, SNMP, NetFlow
- Auvik Platform Expertise
- ConnectWise / PSA Integration
- Hardware Diagnostics
- Docker Collector Deployment
- Security Systems
- CompTIA Network, Server, Security
- Remote Monitoring
- PowerShell & Automation
Languages
English
Native or Bilingual
Timeline
Technical Advisor
StarTech.com
07.2022 - 01.2023
Technical Support Specialist
Auvik Networks
01.2022 - Current
IT Support Specialist
Geek Squad (Best Buy)
10.2019 - 02.2022
Project Administrator
Big Bear Energy Services
09.2017 - 03.2018
IT Consultant
Nerds On Site
03.2016 - 06.2019
Diploma - Network Administration
Academy Of Learning Career College
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