Olivia DeVincenzo
London,ON
Summary
Diligent and dedicated Court & Client Representative at the Ministry Of The Attorney General, adept in office administration, customer service, and fostering strong relationships with members of the public, law enforcement and judiciary. Proficient in all Microsoft computer programs, drafting legal documents, and training new staff properly. Superior written & verbal communication skills. Organized and dependable candidate successful at managing multiple tasks simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Court & Client Representative
Ministry Of The Attorney General
05.2022 - Current
- Office administration in the Ontario Court of Justice office by handling criminal court matters.
- Solely managed the busy office email account by responding to inquiries promptly and professionally and directing other emails to the appropriate offices.
- Trained new employees on court office procedures, various tasks and customer service techniques, resulting in a more knowledgeable workforce.
- Interacted with Crown Attorneys, police, judiciary and other parties by phone, email, or in-person at the counter, including members of the public, to provide generic information regarding criminal court procedures, without providing legal advice.
- Managed the day to day work for intake Justices of the Peace and scheduling appointments for members of the public to meet with a Justice of the Peace.
- Skilled at working independently and collaboratively in a team environment while adapting to the fast-pace of the court office.
- Maintained court dockets through the software system Icon and updated disposition of cases after court hearings and trials.
- Managed confidential information securely (such as addresses, victim names, and driver license numbers) and with attention to publication bans, upholding the integrity of the court system.
- Enhanced data accuracy by meticulously updating warrants and production orders that come in from police in the Warrant Tracking System and locking them away securely.
- Developed strong working relationships with local law enforcement and the Crown Attorney's office, fostering effective communication and collaboration.
- Collected court fees and fines from members of the public and recorded amounts collected in Icon.
Insurance Services Law Clerk
Harrison Pensa LLP
05.2021 - 04.2022
- Supported defense attorneys in insurance services organizing case materials and drafting legal documents.
- Improved client relationships with the firm by maintaining clear communication and providing regular updates on insurance claims via phone and email.
- Advanced experience using various software systems, including Automated Civil Litigation (ACL), iManage, Prima Fact, and File Tracker, to update and maintain insurance claim files with accuracy.
- Supported legal team and senior clerks by conducting research on relevant case law, gathering information, and interpreting legal documents.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Reviewed submitted summaries of damage, payments, and policy coverage.
Server
Pickle Barrel
06.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Office Assistant (Student)
Ministry Of Children, Community And Social Services
05.2019 - 08.2019
- Interacted with customers by phone, email, or in-person to provide information regarding the ACSD (Assistance for Children with Severe Disabilities) program.
- Assisted with income reviews from individuals receiving government financial aid for their child's disability with accuracy to determine eligibility.
- Completed clerical tasks such as filing, copying, and distributing mail daily.
- Worked in team environment to maintain high levels of productivity and assist colleagues when overwhelmed.
- Maintained confidentiality in handling sensitive information while performing administrative tasks and properly shredding documents once completed.
- Trained new students in the daily tasks of the position to ensure they are successful.
Education
Honours Bachelor of Arts - Criminal Justice & Public Policy
University of Guelph
Guelph, ON04.2019
Diploma - Law Clerk (Co-operative)
Fanshawe College
London, ON04.2022
Skills
- Analytical and Attention to Detail
- Organization and Time Management
- Written & Verbal Communication
- Staff Training & Mentoring
- Conflict Resolution
- Customer service-focused
Timeline
Court & Client Representative
Ministry Of The Attorney General
05.2022 - Current
Insurance Services Law Clerk
Harrison Pensa LLP
05.2021 - 04.2022
Server
Pickle Barrel
06.2020 - 12.2021
Office Assistant (Student)
Ministry Of Children, Community And Social Services
05.2019 - 08.2019
Honours Bachelor of Arts - Criminal Justice & Public Policy
University of Guelph
Diploma - Law Clerk (Co-operative)
Fanshawe College
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