Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Noofa Thani

Toronto,ON

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at HomeTrust Company. Skilled in problem resolution and active listening, I excel in high-pressure environments, consistently exceeding performance metrics. My approach combines customer service excellence with effective complaint handling, contributing to significant improvements in client retention and service delivery. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Deposit Operations position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Service Agent

HomeTrust Company
09.2022 - Current
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Implemented new strategies to reduce average call handle time while maintaining excellent service quality.

Car Salesman

Downtown Hyundai Toronto
11.2021 - 07.2022
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,

Construction Landscaper

Luxury Home Landscaping
04.2020 - 09.2021
  • Maintained safe work environments by regularly inspecting equipment and adhering to safety guidelines during construction projects.
  • Improved client retention rates by proactively addressing concerns and providing prompt resolutions to issues that arose during projects.
  • Reduced project completion time by efficiently delegating tasks to team members and closely monitoring progress.

Education

High School Diploma -

Senator O'Connor College School
Toronto, ON
07.2021

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Customer Relations
  • Call Control
  • Customer Focus
  • Exemplary work ethic
  • Problem-solving abilities
  • Active Listening

Languages

English
Armenian

Timeline

Customer Service Agent

HomeTrust Company
09.2022 - Current

Car Salesman

Downtown Hyundai Toronto
11.2021 - 07.2022

Construction Landscaper

Luxury Home Landscaping
04.2020 - 09.2021

High School Diploma -

Senator O'Connor College School
Noofa Thani