Nony Sharma
Oshawa,ON
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Hair Salon Receptionist
G & G Hair Studio
03.2021 - 02.2023
- Greeted customers, disclosed any promotions that were currently going on, and adhering to policies of the store regarding gift cards and coupons.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Processed customer payments by entering them into the pos system accurately and handled financial transactions such as: debit, cash, credit cards and gift cards and matched daily cash drawers with sales at the closing of every shift.
- Listened closely to customer complaints and responded appropriately to issues.
- Kept calendar with scheduled appointments for Hairstylist and Barbers.
Desk Manager
Bell Mobility
02.2019 - 02.2021
- Attended staff meetings and brought issues to attention of upper management
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed over 50 customer calls per day to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Maintained up-to-date knowledge of store sales, payment policies and security standards which increased sales by 10%
Education
High School Diploma -
David And Mary Thomson Collegiate Institute
Scarborough, ON01.2003
Skills
- Over 15 years of Sales and Customer Service experience in retail
- Over 3 years operating electronic cash registers for cash, debit, and credit card and gift card transactions
- Excellent time management skills, with experience in performing customer service duties
- Strong organizational skills, able to prioritize work, and work independently or a part of a team
- Excellent written and verbal English communication skills
- Strong keyboarding skills with the ability to type 50 wpm
- Proficient in using Microsoft Office, Word, Excel, PowerPoint, Social Media Platforms and Outlook
Timeline
Hair Salon Receptionist
G & G Hair Studio
03.2021 - 02.2023
Desk Manager
Bell Mobility
02.2019 - 02.2021
High School Diploma -
David And Mary Thomson Collegiate Institute
Similar Profiles
Flor MejiaFlor Mejia
Hairstylist at Shears Hair Studio/Hair by FlorHairstylist at Shears Hair Studio/Hair by Flor
Katie KerezmanKatie Kerezman
Hair Stylist at Visions Hair StudioHair Stylist at Visions Hair Studio
Ashley GrimesAshley Grimes
Cosmetologist at Copper Penny Hair StudioCosmetologist at Copper Penny Hair Studio