No Name Given Lusianawati
Fair Oaks
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waiters
Siam Patio Thai Cuisine
06.2024 - Current
- Responsible for greeting and seating customers.
- Taking order and serving the foods and drinks.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Purchasing Manager
PT. Berkah Wong Cilik
04.2016 - 12.2021
- Receive and review the letter of demand for all products they need from main kitchen and all restaurant branches.
- Responsible for sourcing, negotiating prices with, and managing relationships with suppliers to ensure the restaurant receives high-quality food products at the best possible cost, and maintaining compliance with food safety standards
- check the staff's work in collecting supplier data in terms of price, readiness and accuracy of delivery and the quality of goods offered as data for supplier selection and ensure that the data is updated every 2 weeks.
- Control the purchasing process starting from requests, offers, preparation of administrative documents to controlling the accuracy of purchases and the quality of products to be sent.
- Ensure timely payment to suppliers
- Conduct final price negotiations to get the cheapest price with good product quality.
- Check the results of purchases per month, recap and analyze the accuracy according to budget and needs.
- Coordinate with other sections regarding product specifications and delivery times, whether they are according to standards.
- Check and control the work of purchasing staff and administrative staff.
Restaurant Manager
PT. Berkah Wong Cilik
02.2013 - 03.2016
- Recruiting, training and supervising staff.
- Agreeing and managing budgets.
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
- Give input to management on promotional and marketing ideas for the restaurant.
- Overseeing stock levels
- Request ordering supplies to purchasing department.
- Handling customer enquiries and complaints.
- Check daily reservations list.
- Solve problems and find a way out if there is a problem in the restaurant.
- Make KPI (Key Performance Index) reports for restaurant employees every month.
- Keeping statistical and financial records.
- Assessing and improving profitability.
- Make a good relation with customers, employees, suppliers,
Sales Executive
Indovisual Presentatama
01.2011 - 01.2013
- Explain to customers about the products according to customer requirements.
- Explain the advantages and disadvantages of each product on offer.
- Explain to customers regarding service and maintenance.
- Find customers to buy products from companies.
- Maintain good relations with customers.
- Follow up to the customer.
- Achieve the target given by the company
Education
High School Diploma -
STELLA MARIS CATHOLIC HIGH SCHOOL
SURABAYA, INDONESIA07-2018
Skills
- Customer relationship management
- Multitasking
- Active listening
- Complaint handling
- Problem solving
- Effective communication
- Time management
- Decision-making
- Data entry
- Regulatory compliance
- Conflict resolution
Accomplishments
- Supervised team of 65 staff members.
- number 2 of best sales in the company 2012
Certification
Single- Course: Financial Accounting
Languages
Indonesian
Native or Bilingual
Timeline
Waiters
Siam Patio Thai Cuisine
06.2024 - Current
Purchasing Manager
PT. Berkah Wong Cilik
04.2016 - 12.2021
Restaurant Manager
PT. Berkah Wong Cilik
02.2013 - 03.2016
Sales Executive
Indovisual Presentatama
01.2011 - 01.2013
High School Diploma -
STELLA MARIS CATHOLIC HIGH SCHOOL
Similar Profiles
Kanjana KattenhornKanjana Kattenhorn
Prep Cook at Siam patio Thai cuisinePrep Cook at Siam patio Thai cuisine
Sierra CowleySierra Cowley
Kitchen Hand at Na Siam Thai CuisineKitchen Hand at Na Siam Thai Cuisine
Kokrit PermsapthamKokrit Permsaptham
Chef at Little Siam Thai CuisineChef at Little Siam Thai Cuisine