Mitch Wheeler
Summary
Highly dedicated and customer-focused Sales Support Agent with a strong background in customer service and order management. Skilled in utilizing SAXX internal software systems to process orders, refunds, cancellations, and warranties. Proficient in MS Excel and experienced in analyzing data and resolving order discrepancies. A proactive and detail-oriented professional with excellent communication and problem-solving abilities. Committed to delivering best-in-industry support to customers and Account Managers, driving revenue growth, and maintaining service standards. A team player with a strong work ethic, adaptability, and a desire for continuous learning and development.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
SAXX Underwear
10.2021 - Current
- Delivered timely and polished responses to inbound telephone calls, emails, and diverse customer inquiries, ensuring a high standard of professionalism
- Facilitated the accurate and meticulous processing of orders, refunds, cancellations, and warranties by proficiently utilizing internal SAXX software such as D365 and LogOn
- Utilized my knowledge of Excel to assist in the handling of returned orders, swift resolution of order discrepancies, and tracking data from our social media channels
- Maintained diligent records and comprehensive notes while managing communication across multiple channels through the workday to ensure seamless and efficient customer interactions
Team Leader
Shopify Culinary
12.2018 - 10.2019
- Cultivated and nurtured strong relationships with vendors, effectively managing partnerships to ensure a reliable supply chain and timely procurement of required inventory
- Supervised efforts of teams within an office of up to 400 people, ensuring timely and quality servicing of guests
- Led and directed team members on effective methods, operations and procedures
- Leveraged Microsoft Excel to analyze historical supply needs, forecast business levels, and accurately estimate the required supplies for ordering from select vendors.
Store Manager
Revitasize
08.2017 - 11.2018
- Successfully managed a team of 8 Sales Associates in a fast-paced environment, fostering proactive communication and providing positive feedback to drive exceptional customer service
- Oversaw scheduling, purchases, and expenses, ensuring adherence to the quarterly budget and optimizing operational efficiency
- Spearheaded the recruitment, interviewing, and hiring process, strategically selecting talented individuals who brought enthusiasm and experience to build a skilled team.
- Reconciled daily sales transactions with Square terminals, maintaining accurate balance and meticulous record-keeping of day-to-day revenue.
Purchasing Supervisor
IQ Food Co
09.2015 - 10.2017
- Demonstrated exceptional learning ability and strong business analytics, leading to a promotion and the creation of a new position as Purchasing Supervisor within just 4 months of starting as a busser
- Proactively addressed internal supply issues and successfully developed a comprehensive company-wide inventory system from the ground up fora company with a revenue of over 3 million per fiscal year
- Managed and organized inventory management for dry goods and produce across all three company locations, ensuring timely availability of supplies
- Implemented an efficient scheduling system to enhance tracking of food waste, yield sizes, and daily output.
Education
Honours Bachelors of Commerce -
Nipissing University
02.2021
Ontario Advanced 3-year Diploma - Business Administration- Leadership and Management
Centennial College of Applied Arts And Technology
06.2019
Skills
- Excellent verbal, written and communication skills to provide professional customer service
- Extensive experience working in the customer service industry, including leadership and management roles
- Proficient in MS Excel, MS Word, Outlook, and Google Analytics
- Demonstrated ability to be a contributing team member and work with all levels of management and staff, helping create an inclusive and collaborative environment
- Strong analytical and problem-solving skills with a strong attention to detail
- Resourceful with an aptitude for multitasking, thrives in a fast-paced work environment
- Proven ability to meet sales goals and excel at personal selling
Timeline
Customer Service Agent
SAXX Underwear
10.2021 - Current
Team Leader
Shopify Culinary
12.2018 - 10.2019
Store Manager
Revitasize
08.2017 - 11.2018
Purchasing Supervisor
IQ Food Co
09.2015 - 10.2017
Honours Bachelors of Commerce -
Nipissing University
Ontario Advanced 3-year Diploma - Business Administration- Leadership and Management
Centennial College of Applied Arts And Technology
Similar Profiles
Merve BaytekinMerve Baytekin
Merchandiser at Bolero Socks and UnderwearMerchandiser at Bolero Socks and Underwear
Soraya GuadalupeSoraya Guadalupe
Parcel Clerk and Shipping at United Legwear UnderwearParcel Clerk and Shipping at United Legwear Underwear
Maria EvaristoMaria Evaristo
Vendor Compliance at United Legwear & UnderwearVendor Compliance at United Legwear & Underwear
SIGNA JORDANSIGNA JORDAN
Customer Service Agent/Baggage Service Agent at Piedmont Airlines/American AirlinesCustomer Service Agent/Baggage Service Agent at Piedmont Airlines/American Airlines
Jacquelyn JonesJacquelyn Jones
Baggage Service Agent / Customer Service Agent at Fenix LogistixBaggage Service Agent / Customer Service Agent at Fenix Logistix