Noémy Bourgoin
Grand Falls,NB
Summary
Dynamic and bilingual professional with a proven track record in customer service and multitasking. Excelled at Bullpen Steak House by enhancing team collaboration and maintaining high service standards, even under pressure. Skilled in accurate money handling and fluent in French and English, consistently ensuring customer satisfaction and operational efficiency.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in waitressing role.
Overview
6
6
years of professional experience
Work History
Waitress
Bullpen Steak House
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Pizza Delight
07.2021 - 06.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Tourist Guide
Malabeam Center
07.2022 - 09.2022
- Promoted local businesses through partnerships and collaborations for mutually beneficial growth.
- Developed comprehensive knowledge of historical landmarks, cultural events, and natural attractions to provide accurate information during tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Cashier
Toner’s Red and White Foodstore
06.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor In Social Work - Social Work
Université De Moncton
Moncton, NBHighschool Diploma -
Polyvalente Thomas-Albert
Grand Falls, NB06.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Bilingual french and english
- Attention to detail
- Accurate money handling
Languages
English
Native or Bilingual
French
Native or Bilingual
References
Maxime St-Amand, Bullpen Steakhouse general manager, 1(506) 473-0157
Jean Michel Warr-Levesque, used to be the front house manager at Bullpen Steakhouse, 1(506) 426-1726
Josée Gagnon, manager at the Malabeam Center, 1(877) 475-7769
Emanuel Toner, owner of Toner’s Red And White Foodstore, 1(506) 475-5060
Timeline
Waitress
Bullpen Steak House
07.2024 - Current
Tourist Guide
Malabeam Center
07.2022 - 09.2022
Waitress
Pizza Delight
07.2021 - 06.2024
Cashier
Toner’s Red and White Foodstore
06.2019 - 07.2021
Bachelor In Social Work - Social Work
Université De Moncton
Highschool Diploma -
Polyvalente Thomas-Albert
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