Summary
Overview
Work History
Education
Skills
Timeline
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Fortuna Mabuza

Self Service Representative
Fort McMurray,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-driven Service Representative with strong conflict resolution and time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
years of professional experience
8
years of post-secondary education
1
Language

Work History

Auckland Grainger

Self Service Representative
08.2021 - Current

Job overview

  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
  • Generated repeat business through exemplary relationship-building efforts with both new and existing clientele.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
  • Bolstered company reputation by consistently providing top-notch service in a timely manner.
  • Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Implemented new service strategies, effectively reducing the number of escalated complaints received by management.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Macdonals
Fort McMurray, AB

Customer Service Cashier
03.2013 - 12.2013

Education

Tshwane University of Technology
South Africa

Diploma from Marketing
01.2009 - 03.2012

CDI College
Vancouver, BC

No Degree from Marketing Management
05.2001

St Marks High School
Swaziland

High School Diploma
01.2000 - 12.2004

Skills

Account Management

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Timeline

Self Service Representative

Auckland Grainger
08.2021 - Current

Customer Service Cashier

Macdonals
03.2013 - 12.2013

Tshwane University of Technology

Diploma from Marketing
01.2009 - 03.2012

CDI College

No Degree from Marketing Management
05.2001

St Marks High School

High School Diploma
01.2000 - 12.2004
Fortuna Mabuza Self Service Representative