NOMANA TAHIR
Brampton,Ontario
Summary
Determined Facility Coordinator with strong skills in writing, communication, customer service, and technology. Extensive experience with hospital emergency response. Managed IT planning and completed hardware and software installation for a large healthcare department. Advanced proficiency with Microsoft Office suite, SharePoint, Metasys and Swisslog program to meet daily company goals. Excel in data input, database management, scheduling, Google Calendar. Outstanding organizational and time management skills to perform multiple tasks. Self-motivated, versatile and able to successfully work in team environment and independently. Analytical and problem-solving skills to respond and solve conflicts during security and emergency situations. Possess AODA, WHMIS and Smartserve certificates.
Overview
2
2
years of professional experience
Work History
Facility Service Coordinator
Johnson Controls
01.2022 - Current
- Managed various hospital projects involving construction, planned or unplanned maintenance, and power outages.
- Fulfilled basic client demands, such as producing and sending work orders to proper service providers
- Suggested creative answers to typical problems encountered when carrying out particular projects or duties.
- Maintained generally safe workplace by enforcing safety protocols and offering employee training.
- Oversaw technician scheduling and dispatch, maximizing efficiency and reducing service delivery delays.
- Prioritized service request based on urgency and coordinated with management to expedite critical requests
- Monitored around 18 crucial systems on a daily basis, including CCTV, fire panels, AGV, elevators, code alarms, and announcements (Red, Blue, Silver, etc.)
- Coordinated with hospital's emergency team to respond to urgent situations as per management's standard operating procedures (SOPs)
- Successfully conducted fire drills/ mock Code Red operations in hospital
- Familiar with supervisory, trouble and global zones and often made calls to TFS and API for building bypasses
- Work frequently with Microsoft Suite and SharePoint, created and issued system interruption/ restoration emails to all departments on a timely basis
- Demonstrated skill in using basic Avaya phone functions
- Answered and responded to around 100 calls per day, including routine, critical, security and code related calls
- Developed and maintained large database in fast-paced environment
- Ensured privacy of sensitive data, including client account information
- Contributed to testing, evaluation, and implementation of new software version
- Generated comprehensive APR and humidity reports for major hospital using advanced data analytic
- Learned and implemented Kronos time sheet system to track and input hours
- Troubleshot and resolved technical related problems when possible and successfully dispatched complex issues to IT team for resolution
Epic Support Staff (4 Month Contract)
Scarborough Health Network
09.2021 - 12.2021
- Ensure that all employees are adhering to department's policies, procedures, and service standards
- Explain any guidelines set forth by owner or management, such as cleanliness or maintenance standards, or parking restrictions
- Work with site supervisor/manager to improve efficiency of assigned zones, Prioritize patient care and safety at all times
- Developed comprehensive understanding of Epic software
- Assisted with numerous activities requiring basic data entry and Microsoft suite skills
- Supported end users (nurses, physicians, and unit clerks) during Epic implementation
- Primarily responsible for assisting Adult Medical Surgical Ward nurses in navigating through application
- Gained experience in meeting deadlines while maintaining confidentiality in high pressure environment
- Participated in identification and solution of problems, as well as escalation of problems when needed.
Education
Advance Diploma - Computer Engineering Technology
Humber College
North York06.2022
High School Diploma - Pre-Engineering
Skills
- Alarm Management
- EPIC System
- Ticketing System
- Service monitoring and evaluation
- Data Entry
- JavaScript programming
- UAT Testing
- Adobe XD
- Cisco Networking
- MySQL Database
Timeline
Facility Service Coordinator
Johnson Controls
01.2022 - Current
Epic Support Staff (4 Month Contract)
Scarborough Health Network
09.2021 - 12.2021
Advance Diploma - Computer Engineering Technology
Humber College
High School Diploma - Pre-Engineering
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