Noman Dadgar
PLEASANTON
Summary
Support Lead recognized for exceptional productivity and efficient task execution. Expertise in customer service management, technical support operations, and team leadership. Strong communication, problem-solving, and adaptability skills drive seamless support experiences and enhance team cohesion.
Overview
12
12
years of professional experience
Work History
IT Support Lead
Metro Surveillance Security
PLEASANTON
06.2020 - Current
- Analyzed incoming technical assistance requests and identified appropriate solutions.
- Ensured compliance with established customer service policies and procedures.
- Drafted comprehensive reports summarizing service level agreements with customers.
- Responded to customer inquiries through telephone, email, and chat channels.
- Maintained confidentiality when handling sensitive information.
- Conducted daily meetings with support staff to review tickets and prioritize tasks.
Intern
Year Up / Foothill College
San Francisco
04.2019 - 05.2020
- Completed coursework in Project Coordination, Web Development, Network System Administration, IT Helpdesk, Professional Skills, and Business Communications.
- Specialized training included I.T/HelpDesk Support, Troubleshooting, Python, and Microsoft Office.
- Participated in student outreach initiatives to recruit and inform prospective students.
- Introduced weekly guest speakers, facilitated feedback sessions, and earned Intern of the Week recognition.
- Successfully completed six-month internship at Robert Half Corporate office within desktop support team.
- Imaged, supported, and deployed up to 10 computers daily for 15 to 20 thousand field and corporate users.
- Conducted new hire orientation and provided training on network usage and applications.
- Assisted migration from Windows 7 to Windows 10 using Active Directory for profile management.
FATDSS Operator
United States Army
08.2017 - 02.2019
- Configured internet networks and utilized computers to analyze airspace for friendly forces.
- Managed administrative and logistical needs, ensuring oversight of soldiers and equipment.
- Collaborated with supervisors to oversee technical projects related to records and assets.
- Executed disciplinary actions across branches, earning multiple honors for outstanding performance.
- Inputted data into software and leveraged it for precise positioning.
Desktop & Mobile Support/Assistant Sales Manager
Verizon
Lodi
05.2016 - 07.2017
- Repaired hardware and software for phones, tablets, and hotspots from various manufacturers daily.
- Assisted users in troubleshooting issues, ensuring efficient service delivery.
- Trained two to three new hires bi-weekly in sales techniques and device activation processes.
- Conducted follow-up calls with 50 to 75 customers bi-weekly to assess satisfaction and drive sales.
- Increased annual profit by 10 to 15% through targeted outreach to customers with outdated devices.
- Managed store operations, including scheduling, sales monitoring, and reporting to upper management.
- Promoted from Sales Representative to Store Manager within seven months by District Manager.
Technical Sales Representative
One Stop Mobile Repair Shop
Tracy
12.2014 - 04.2016
- Repaired all types of hardware on about 5 to 10 phones and tablets varying from Apple, Samsung, LG, HTC etc. on a daily basis.
- Sold insurance, accessories and protection on repaired phones and new customers.
- Lured new customers into the store and with various tactics in order to increase sales.
- Monitored every transaction and did inventory on all parts every night making sure there was no error.
- Troubleshot software and hardware problems on a variety of mobile devices.
- Diagnosed and repaired hardware issues on various types of mobile phones, tablets, and other electronic devices.
- Assessed customer needs in order to provide appropriate solutions for phone repairs.
Sales Representative
Vonage Telecommunication services
Dublin
10.2013 - 09.2014
- Established booths at diverse locations, optimizing placement based on customer traffic patterns.
- Executed sales of Vonage boxes to new and existing customers, securing on-the-spot transactions.
- Conducted home visits for self-installation and activation of Vonage services, acquiring new clientele through efficiency.
Education
A.A - Computer Science
Las Positas
Livermore, CA06.2013
High School -
Merrill F. West High School
Tracy, CA07.2012
Skills
- Mobile and desktop support
- Technical support
- Troubleshooting techniques
- Team leadership
- Attention to detail
- Time management
- Remote support
- Data entry
- Network troubleshooting
- Microsoft Office proficiency
- Windows expertise
- Computer software knowledge
- Data transfer and imaging
- Ticketing systems management
- Active Directory administration
- Device diagnosis and repair
- Account management strategies
- RQ4 familiarity
- ServiceNow experience
- HEAT software knowledge
- Shoretel communication systems
- Asset management practices
- New hire onboarding processes
- Leadership skills
- Sales strategies
- Team-oriented mindset and results focus
- Strong work ethic
Languages
- Farsi, Full Professional Fluency
- Spanish, Full Professional Fluency
- French, Elementary Proficiency
Languages
Farsi
Professional
Spanish
Professional
Dahri
Professional
References
References available upon request.
Timeline
IT Support Lead
Metro Surveillance Security
06.2020 - Current
Intern
Year Up / Foothill College
04.2019 - 05.2020
FATDSS Operator
United States Army
08.2017 - 02.2019
Desktop & Mobile Support/Assistant Sales Manager
Verizon
05.2016 - 07.2017
Technical Sales Representative
One Stop Mobile Repair Shop
12.2014 - 04.2016
Sales Representative
Vonage Telecommunication services
10.2013 - 09.2014
A.A - Computer Science
Las Positas
High School -
Merrill F. West High School