Nolan Wallace

As a Leasing Consultant, I am responsible for conducting all job duties in accordance with Fair Housing Laws and company policy, and supporting the overall objective of meeting the expectations of the client, based on the respective financial operating budget and management agreement. In my role it was my duty to greet the prospective and current residents, anticipate or understand their needs, and make sure I do everything in my power so that they leave happy and stay that way as well.

• Managed Client Relations
• Maintained positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI
• Assisted with the completion of the monthly Market Surveys and analysis
• Assisted with advertising and marketing strategies for the apartment community as needed
• Exhibited closing ratios in regards to phone and walk-in traffic per FPI policy
• Assisted with ensuring that all online marketing sources are updated
• Promoted positive resident/management relations, to retain desirable residents and assisted with with resident retention programs
• Ensured the safety, comfort and privacy of all property residents
• Ensured move-in orientation is completed consistently with new residents
• Maintained appropriate resident files including forms, leases, and documents in accordance with FPI procedures and kept integrity and confidentiality of resident files daily.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Ensured that documents and reporting systems are maintained, updated, and organized
• Reacted calmly and professionally in emergency, emotional and/or stressful situations
• Assisted residents with reporting of maintenance needs, documented facility/maintenance needs and ensured timely completion and satisfaction
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor
• Consistently and fairly enforced community rules and regulations
• Performed any and all functions as directed by the supervisor, including special project assistance
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.

• Coordinated first point of contact with clients, as well as effectively marketed and leased apartments, while selling the product and services of the property to prospects.
• Maintained precise prospect traffic and leasing data; created analytic reports aimed to forecast yearly outcomes.
• Utilized excel to track leasing data to coordinate targeted campaigns focused on converting leads to established clients.
• Applied established sales and marketing strategies to increase property traffic, maintain closing ratios, and to achieve and exceed budgeted occupancy percentages.
• Created and executed project plans with property manager to reinvigorate outlook of property to ownership and clientele.
• Created and executed project plans/budgets with the property manager for future developments.

• Greeted customers warmly upon arrival, fostering a welcoming environment that encouraged repeat business.
• Enhanced customer satisfaction by providing efficient and accurate order processing.
• Worked with fellow team members to help support a positive work environment
• Restaurant and work station were kept in immaculate condition to promote cleanliness
• Maintained proper temperatures in cases and coolers, completing consistent temperature logs for product freshness and food safety.
• Checked product quality to verify freshness, reviewing sell-by dates and taking appropriate action when expired.
• Handled cash transactions with accuracy, contributing to overall financial integrity of the establishment.
• Answering phones
• Assisted customers with information regarding menu offerings and nutrition information and processing custom orders accurately into order system.