Nolan Speller
Campbell River,BC
Summary
Competent Telecommunications Technician bringing 5+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to start learning a new position. Ready to help my team achieve company goals. Detail-oriented team player with strong organizational skills.
Overview
12
12
years of professional experience
Work History
Residential Services and Outside Plant Technician
MASCON BY TELUS
05.2022 - 10.2023
- Completed TELUS advanced Outside climb training [2 weeks] including pole climbing with gaffs and extended ladder climb training (over 30 ft)
- Connected aerial and underground communications lines from outside plant to inside wire and provided service to customer gateways, cable boxes and home phones
- Worked with Viavi Cablevision test equipment to diagnose and repair residential and commercial customers services on Vancouver Island
- Diagnosing and repairing thousands of customers across Vancouver Island with limited manpower (3 man team) and limited resources
- Maintained ongoing relationships with community representatives regarding longer repairs and scheduled maintenance
- Acted as a liaison to senior management for many small communities in very remote locations
- Worked long hours and drove long distances to maintain best possible time to fix for our customers
- Driving regularly over 1000 kilometers per week servicing customers from Port Renfrew to Port Alice on Vancouver Island
- Ordering and maintaining on hand inventory and warehouse orders for our Campbell River based team
- Worked directly with team members from other departments to collaborate and resolve troublesome issues that were ongoing for months and sometime years, generating solutions for final resolution
- Maintained close relationships with customers making sure to provide my business card and contact information should they need immediate assistance during normal business hours
- Completed the National Cable Television Institute (NCTI) Master Installer Certification
- 58hrs self-directed online training including sales, advanced wi-fi technology and general consumer digital electronics]
Residential Services Technician
TELUS
07.2019 - 04.2022
- Achieved highest final test score in my Digital Home Technician training class [3 month in person training]
- Proficient with GPON, and Twisted Pair Copper systems
- Worked on many copper to fibre mass migrations on multi dwelling units such as townhouses and apartment complexes
- Sales achievements greatly exceeding monthly sales targets
- LML East Sales Recognition, July 2021
- Successfully worked from home as virtual technical assistant, and customer support for Tier 2.5 team during Covid-19 pandemic quarantine period
- Initiated and led special access management project to identify and repair relationships with building managers who did not want to provide TELUS access or were not aware we did not have access
- Successfully acquired full access with our own sets of keys to almost 100 buildings in the Abbotsford Area region
- Have taken on many special projects and additional responsibilities outside of my current expectations for my position
- Directly supported my team's senior Rushman with troublesome customers that had many repeat tickets
- Rushman would specifically have manager allocate time from my schedule so that I could assist him with his heavy workload.
Structured Cable Technician
Combined Systems Inc
02.2019 - 07.2019
- Combined Systems Inc
- Specializes in the design, supply, and installation of a wide variety of low voltage systems
- Structured Cable, site construction work involving coax, twisted pair, conduits, CCTV, door card key access and programming
- Working aloft; 30 foot A frame ladders and Scissor lifts
Sales, Installations
Best Buy Canada
05.2015 - 01.2019
- Part time to Full time staff position, Connected Solutions Specialist, Geek Squad Home Services Technician
- Hired for part time, received 2 promotions within 4 months
- Sales specialist for connected solutions; computer, digital imaging and other technologies
- Additional responsibilities taken on for overseeing, coordinating training, and providing specialization within the Digital Imaging department
- Consistently ranked amongst the highest in our store and district for sales and customer satisfaction
- Recognized by Best-Buy Corporate National HR Director, and President for excellence in customer service and communications
- Promoted to in home services technician for networking and audio/video installation and troubleshooting
- Finished the last 3 years of my employment working in and out of homes in the lower mainland.
Sales, Customer Service
Staples Business Depot
05.2014 - 05.2015
Customer Service
McDonald's Restaurant
02.2012 - 05.2014
Education
Math, Algebra, Chemistry, Microsoft Excel, Workplace Communications, Marketing, Canadian Business Economics -
Douglas College, David Lam Coquitlam Campus
12.2017
BC Dogwood Certificate, Academics, Music, Sports, Physics -
Gleneagle Secondary School
06.2014
Skills
- Customer Satisfaction Driven
- Technically Adept
- Fast Learner
- Motivated Brand Ambassador
- Work order completion
- Troubleshooting and repair
Additional Information
I am enthusiastic about the outdoors, enjoying hiking trails with my dog, boating, and community slo-pitch softball. I am skilled in advanced digital photography which I use to enjoy capturing friends, events and landscapes living in beautiful British Columbia.
Timeline
Residential Services and Outside Plant Technician
MASCON BY TELUS
05.2022 - 10.2023
Residential Services Technician
TELUS
07.2019 - 04.2022
Structured Cable Technician
Combined Systems Inc
02.2019 - 07.2019
Sales, Installations
Best Buy Canada
05.2015 - 01.2019
Sales, Customer Service
Staples Business Depot
05.2014 - 05.2015
Customer Service
McDonald's Restaurant
02.2012 - 05.2014
Math, Algebra, Chemistry, Microsoft Excel, Workplace Communications, Marketing, Canadian Business Economics -
Douglas College, David Lam Coquitlam Campus
BC Dogwood Certificate, Academics, Music, Sports, Physics -
Gleneagle Secondary School
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